Service Management Consultant Architect

• Oct 2023 - Present

IT Manager

• Apr 2011 - Oct 2023

Project planning, Requirement gathering and analysis, Project tracking activities (in terms of deliverable overviews and inspection meetings). Tracking the progress and health of the projects, Enforcing quality standards/peer reviews within the team, Coordinating Quality audits, Release management Project planning, Requirement gathering and analysis, Project tracking activities (in terms of deliverable overviews and inspection meetings). Tracking the progress and health of the projects, Enforcing quality standards/peer reviews within the team, Coordinating Quality audits, Release management

Team Lead

• Jul 2008 - Mar 2011

• Working with US business teams recommending solutions and preparing implementation plans. Serving as a link between US team and the India development team. • Requirement gathering and analysis. Providing the high level scope required in the concept phase of the project. • Preparing the application development schedule. Chalking out milestone completion timelines. • Working with the development team on implementation, technical queries and other related issues. • Project tracking… Show more • Working with US business teams recommending solutions and preparing implementation plans. Serving as a link between US team and the India development team. • Requirement gathering and analysis. Providing the high level scope required in the concept phase of the project. • Preparing the application development schedule. Chalking out milestone completion timelines. • Working with the development team on implementation, technical queries and other related issues. • Project tracking activities (in terms of deliverable overviews and inspection meetings). Tracking the progress and health of the projects. Maintaining updated status reports related to the projects. Enforcing the quality standards/peer reviews within the team. • Coordinating UAT for development and enhancement projects. • Release management. • Resource management: Regular follow-ups with the team members. Identifying their motivation factors. Acknowledging their potential and providing a healthy work environment. Inputs to the objective settings/resource planning for individual resources. • Ensuring knowledge sharing and creating resource backups. • Client experience. Working with the out-sourced teams (HCL contractors) as the first point of contact on the outsourced assignments. • Interviewing, recruiting and Inducting new team members. Training and mentoring new hires. Show less • Working with US business teams recommending solutions and preparing implementation plans. Serving as a link between US team and the India development team. • Requirement gathering and analysis. Providing the high level scope required in the concept phase of the project. • Preparing the application development schedule. Chalking out milestone completion timelines. • Working with the development team on implementation, technical queries and other related issues. • Project tracking… Show more • Working with US business teams recommending solutions and preparing implementation plans. Serving as a link between US team and the India development team. • Requirement gathering and analysis. Providing the high level scope required in the concept phase of the project. • Preparing the application development schedule. Chalking out milestone completion timelines. • Working with the development team on implementation, technical queries and other related issues. • Project tracking activities (in terms of deliverable overviews and inspection meetings). Tracking the progress and health of the projects. Maintaining updated status reports related to the projects. Enforcing the quality standards/peer reviews within the team. • Coordinating UAT for development and enhancement projects. • Release management. • Resource management: Regular follow-ups with the team members. Identifying their motivation factors. Acknowledging their potential and providing a healthy work environment. Inputs to the objective settings/resource planning for individual resources. • Ensuring knowledge sharing and creating resource backups. • Client experience. Working with the out-sourced teams (HCL contractors) as the first point of contact on the outsourced assignments. • Interviewing, recruiting and Inducting new team members. Training and mentoring new hires. Show less

Senior Software Engineer

• Apr 2005 - Jul 2008

• Providing technical ledership to the development team. • Working with the team lead for the continuous improvements in the application. • Ensuring that the developed application adheres to all the specified requirements. • Support and Maintenance of an enterprise application. • Troubleshooting Application Functionality Issues reported within SLA • Providing root cause fixes • Setting up proactive monitoring in the environment • Mentoring and Training new team members • Providing technical ledership to the development team. • Working with the team lead for the continuous improvements in the application. • Ensuring that the developed application adheres to all the specified requirements. • Support and Maintenance of an enterprise application. • Troubleshooting Application Functionality Issues reported within SLA • Providing root cause fixes • Setting up proactive monitoring in the environment • Mentoring and Training new team members

Software Engineer

• 2004 - 2005

• Application development and support. • Ensuring that the developed application adheres to all the specified requirements. • Ensuring complete testing of the developed application before going for a release. • Working with the team lead on resolving any issues related to the application. • Following all the Quality standards related to the application development. • Application development and support. • Ensuring that the developed application adheres to all the specified requirements. • Ensuring complete testing of the developed application before going for a release. • Working with the team lead on resolving any issues related to the application. • Following all the Quality standards related to the application development.

Programmer

• 2001 - 2004

• CTI Product development and support. • Providing End to End customized solutions on IVRS requirements. • Following all the Quality standards in product development. • CTI Product development and support. • Providing End to End customized solutions on IVRS requirements. • Following all the Quality standards in product development.