Dheeraj Shirva Bhaskarachar
Service Delivery Manager at Indecomm Global Services- Claim this Profile
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English Full professional proficiency
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Kannada Full professional proficiency
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Hindi Limited working proficiency
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Tamil Elementary proficiency
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Telugu Elementary proficiency
Topline Score
Bio
Credentials
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AWS
Amazon Web Services (AWS)Nov, 2019- Sep, 2024 -
VMware Certified Professional 6 - Data Center Virtualization
VMwareMar, 2016- Sep, 2024
Experience
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Indecomm Global Services
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Business Consulting and Services
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1 - 100 Employee
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Service Delivery Manager
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Aug 2018 - Present
Responsible for Data Center management, operation and support. Responsible for IT project implementation and Security governance. Roles and Responsibilities • Responsible for end to end delivery for data center and multiple projects. • Responsible for high level oversight of all programs/ projects. • Work with staff to discover and correct areas of projects where intervention will benefit projects. • Work with higher level management to support the delivery organization in designing custom solutions for managed delivery leveraging best practices. • Work with peers across the organization to collaboratively solve resource and other issues in support of the business. • Manage IT Service Delivery, IT governance, KPI, SLA, schedule, financial/resource accountability, sourcing decisions and organizational change management for IT Service Management. • Accountable for Service Delivery Management, Contract management, Application Support, and Operational Support. • Managed a Technical team, which included automation, DevOps, cloud and IT Infrastructure. • Key escalation contact for major Datacenter, Cloud outages, communication and IT Service Management operational issues. Key Metrics (KPI's) • Define, deliver and improve SLA (Service Level Agreement) metrics and performance management of Incidents, Service Request, Problems and Customer feedback • 80% First Call resolution of IT Data Center Service team, And met a SAL of 95% and above • Identified, Validated and implemented Continuous Service Improvements components across the global IT organization • Budget, Financial/resource performance, ROI measurement IT Service Management improvement efforts. Show less
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IBM
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IT Services and IT Consulting
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1 - 100 Employee
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Delivery Infrastructure Architect / Infrastructure Service Solution Manager
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Jul 2016 - Aug 2018
Roles and Responsibilities • Primary point of contact for Data Center, DevOps, Cloud, Vmware, IT Infrastructure, Automation and Network. • Accountable for the end-to-end planning and implementation of complex projects and/or Agile teams. Lead and negotiate, scope, schedule, budget, risks, deployments and communications for projects and initiatives. • Responsible for setting S3 Bucket, EC2 and EBS Volume policy. • Provision and Decommission of Server, EC2 and Containers in cloud environment. • Accountable for Service Delivery Management, Contract management, Application Support, and Operational Support. • Managing technical support professionals. • Ensure new knowledge and lesson learnt are encapsulated in the form of best practices. • Responsible for up time of Apache web service in Docker container. • Accountable for developing account specific deliverables. • Interact with DevOps, Cloud, QA and development resources for requirement clarification, status communication, forecasting and prioritization of work. • Creates TSD (Technical Solution Document) and SDM, to capture the requirement, Solution and obtain approvals as per the account specific process, for revenue generating RFS. • Participates in review meetings to understand the requirement and solution for DevOps, Cloud, IT Infrastructure, Automation and Network. • Participate in client reviews and internal technical solution reviews. Show less
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Magna Infotech
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Project Lead, Senior Infrastructure Analyst
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Dec 2013 - Jul 2016
Responsibilities • Engages with business teams to help priorities and scope the IT plan. • Conducts regular IT Service Review with key stakeholders within areas of responsibility. • Works with business leadership to understand business IT requirements. • Identify customer key business processes and develop Solutions and strategies (innovative plans, offerings, ideas, and concepts) to provide superior value to the customer in those processes. • Manage team of 70, handling Data center, Git, VMware, Linux, windows. • Managed IT implementation project and Builds long-term relationships with business teams. • Undertakes the communication of IT Strategies, Roadmaps and Plans. Ensuring that business teams have good visibility of upcoming programs that impact them. Show less
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Philips
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Netherlands
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Hospitals and Health Care
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700 & Above Employee
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Senior Technical Specialist
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Aug 2012 - Nov 2013
• Playing a role of project lead. Managing a large team of 70 members which include VMware, windows, Linux, and networking. • Translates business requirements in to solution components and guide the development team. • Conduct reviews with relevant stake holders of Requirement Analysis document. • Facilitate end to end solution and inter work-stream domain specific issue resolution. • Facilitate testing with Quality analyst team; participate in creation test plans. • Manages all stages of application development projects and implementation. • Collaborates with the user and the IT project team to establish mutual understanding of the desired project outcomes, the overall approach, team selection and the assignment of responsibilities and manage end to end requirement for stake holder • Establishes time sequence of projects and identifies critical paths. • Resolve customer complaints quickly and fairly. Show less
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Mphasis
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India
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IT Services and IT Consulting
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700 & Above Employee
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Principle infrastructure engineer
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Jun 2011 - Aug 2012
Responsibilities • Playing a role of Team lead and managing Large Team of 70 members which included Unix, storage, windows to manage IT infrastructure. • Served as point of contact on various escalation and outages. • Assigned, directed, monitored and reviewed the work of the team members. • Developed schedule for the upcoming maintenance project. • Monitored SLA and sent weekly metrics report to the senior manager. • Monitoring Server logs and server disk space utilization. • Planning vacation and shift plan for the team and mentored team members. • Responsible for Deliverables to the client requirement and to ensuring zero SLA breach. Show less
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Senior engineer
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Sep 2009 - Jun 2011
Responsibilities • Drive VMware, Unix, application migration projects. • Drive new Projects, infrastructure enhancement for application. • Drive decommission application infrastructure project. • Support day-to-day admin activity and troubleshooting of Unix and application. Responsibilities • Drive VMware, Unix, application migration projects. • Drive new Projects, infrastructure enhancement for application. • Drive decommission application infrastructure project. • Support day-to-day admin activity and troubleshooting of Unix and application.
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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Engineer
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Aug 2003 - Sep 2009
Responsibilities • Manage Data Center with large and complex infrastructure with multiple sites/ facility. • Support included installing and configuration of Windows, Linux. • Provisioned VMware on Linux, scheduled back of SAN and NAS Storage. • Configured and verified network functions for server and switches in Data Center. • Monitored network performance, operation and maintenance of LAN, WAN, basic configuration of routers and switches. Responsibilities • Manage Data Center with large and complex infrastructure with multiple sites/ facility. • Support included installing and configuration of Windows, Linux. • Provisioned VMware on Linux, scheduled back of SAN and NAS Storage. • Configured and verified network functions for server and switches in Data Center. • Monitored network performance, operation and maintenance of LAN, WAN, basic configuration of routers and switches.
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Education
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2013 - 2015
Karnataka State Open University
Master of Business Administration (M.B.A.), M.B.A. -
2006 - 2008
Karnataka State Open University
Master’s Degree, M.Tech
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