Experience

Teknocrat's Control Systems (I) Pvt Ltd (Manufacturing Division)

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Manager

  • Nov 2019 - Present

  • Planning project execution from order to dispatch as per delivery timeline, review & monitor progress. • Huddle meeting with Cross functional teams/ Service team to plan daily activities & discuss challenges. • Communicating with Customer to resolve commercial & technical query, getting feedback for analysis and improvement. • Material Planning, Supply chain management using TCS ERP System. • Identify scope of improvement to increase productivity & reduce cost. • MIS reporting on weekly & monthly basis about Orders/Dispatch & Service activity. • Defining Process, formats & carrying out RCA on Manufacturing & Service issues. • Co-ordinating with cross functional teams to achieve OTD. • Review completion of weekly allotted tasks to team members. • Ensure timely creation of sales order, BOM & procurement of raw material. • Feedback to design team about manufacturing issues & getting it rectified. • Monitoring production/dispatch & Service activity. • Asset & Team management. Show less



Johnson controls India Pvt. Ltd.

• Pune, Maharashtra, India

• Product Support Engineer

  • Jul 2017 - Nov 2019

  • Perform installations, troubleshooting, setups, and configurations in conjunction with partners at customer sites. • Giving product demo and POC to both partners and to end users on site OR using remote applications. Helping Pre-sales team for BOQ and other technical aspects related to Project requirement. • Troubleshoot and resolve the issue by working with partners through chat, email and over the phone for Security Product related queries, windows and networking issues. Perform root cause analysis. • Documenting troubleshooting steps in the form of notes, manuals and video sessions for critical issues. • Maintain updated knowledge of company products and the services for better service solutions. • Assist team members and provide support to customer queries to meet company objectives. • Coordinating directly with engineering team to fix product issues until it is resolved. • Performed integration with Genetec Security centre, Morpho, Excaq, Eyelock. Show less