Experience

Thrive Now

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Customer & Merchant Support Associate

  • Sep 2022 - Present

  " Thrive now - By Hashtag loyalty" is an emerging food technology start-up backed by India's Food chain gaint Jubilant food works. •Guide the daily operations (e.g. on-boarding, activations) of the merchant business •Guide the restaurants in extracting maximum benefits of our tool. Manage external relationships with key accounts and lead process improvement, negotiations, and implementation. •Identify customer insights and pain points and contribute to the product roadmap by providing active feedback to the product team. Use data and existing insights to understand opportunities for performance improvement. •Brainstorm and prioritize practical, pragmatic solutions that can be accomplished quickly. •Liaise between partners and various verticals, communicating effectively to maintain customer satisfaction. Work cross-functionally with Thrive’s product, engineering, vendors, tools, and operations teams. Show less



Infinitum Network Solutions

• India
• Online Audio and Video Media
• 1 - 100 Employee

• Screenwriter

  • Oct 2019 - May 2020



Tamada Media Private Limited

• India
• Entertainment Providers
• 100 - 200 Employee

• Content Creator

  • Apr 2018 - Sep 2019



Amazon

• United States
• Software Development
• 700 & Above Employee

• Transaction Risk Investigator

  • Aug 2016 - Nov 2018

  • Analyzing and understanding large amounts of Amazon’s historical operations and customer history data for identifying specific risk instances and broader risk trends Innovating key initiatives around bad debt reduction,credit risk reduction, including discovering novel fraud/risk trends and designing specific solutions to avert loss. • Evaluating and optimizing existing and new analytical models for risk management Building/optimizing existing and new analytical models for risk detection, optimization of investigations workload, and life cycle risk management for customers on Amazon. • Overseeing the implementation of new risk controls, assessing their results, and assisting in operational fine-tuning of risk controls • Working closely and providing coordination between the Analytics, Engineering, and operations teams to drive key process improvements • Establishing scalable, efficient, repeatable processes for large scale data analyses to support the creation and interpretation of key business goals. Show less



Silly Monks Entertainment Ltd.

• India
• Entertainment Providers
• 1 - 100 Employee

• Content Creator

  • Mar 2017 - Apr 2018



D4Devs

• Program Development

• Community Manager

  • May 2015 - Feb 2018