Dhaval Rao
Business Analyst at Octalsoft - Glorant LLC- Claim this Profile
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Bio
Credentials
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Certified ScrumMaster® (CSM®)
Scrum AllianceMay, 2021- Oct, 2024
Experience
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Octalsoft - Glorant LLC
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United States
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Software Development
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1 - 100 Employee
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Business Analyst
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Jun 2021 - Present
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Ganesh Housing Corporation Ltd
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Real Estate
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1 - 100 Employee
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President (IT & HR)
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Jun 2010 - Jun 2021
I joined GHCL as Sr. Manager, at present working as President (IT). The prime objective in 2010 was to implement ERP system and integrate processes. Over a period of 10+ years besides preparing IT team to handle various software & network related tasks, we have implemented multiple systems to integrate processes, to name a few: • Farvision ERP, Modules implemented: Marketing, Material, Accounts, Payroll, HR, Land bank and Legal. The task was to overcome preset work practice and convince staff to migrate. • Ganesh Connect, a mobile application (iOS & Android) conceptualized & designed in-house and developed by third party to create the perfect interface with Ganesh Housing patrons. • Ganesh BA, an Android application conceptualized in 2018, designed and developed in-house. With 7+ years of data in ERP, the idea was to provide real time Business Analytics reports to top brass. • Cloud Telephony (SIP line), every inquiry matters. We managed to trap each and every inquiry, identify the best medium that generates lead; with call recordings a QC check was implemented . • Lead Management, with cloud telephony in place, the next was a CRM. The cloud telephony and Lead Management system were also integrated with Website pages and Property portals to register inquiries automatically into the CRM system. • DRC (Disaster Recovery Centre), with many systems on board, generating valuable data, we implemented DRC to ensure data safety and recovery in case of eventuality. • Internal Ticketing System, this was to gauge IT team’s utility. Any individual seeking help of IT team has to generate a ticket in system. This gets gets escalated if not attended in time. • Monitoring of Website’s technical parameters, Website’s performance and ranking matters most in getting it listed up the search order. • Social Media accounts, this is the key to digital marketing. The role is limited to managing accounts, the postings and creatives are done by agency. Show less
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Software Developer
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Jun 2000 - Feb 2003
Have special bond with Dev, worked in various roles developing application on Microsoft platform. Have special bond with Dev, worked in various roles developing application on Microsoft platform.
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Electrotherm (India) Limited
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India
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Machinery Manufacturing
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700 & Above Employee
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Sr. Application Engineer
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Aug 1995 - May 1999
My first job. Started my carrier leading 1MW wind mill project under supervision of Shri Mukesh Bhandari (Director) of ET. Later on worked in Induction Heating & Hardening equipment division. My first job. Started my carrier leading 1MW wind mill project under supervision of Shri Mukesh Bhandari (Director) of ET. Later on worked in Induction Heating & Hardening equipment division.
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Education
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Indian Institute of Management Ahmedabad
Postgraduate Degree, Advance Business Analytics -
Bharati Vidyapeeth
Bachelor of Engineering (B.E.), Industrial Electronics