Experience

Gowrie Healthcare Private Ltd.(B&S Group,UK)

• India
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Assistant Manager-Stock Control

  • Apr 2017 - Present



Riddhi Corporate Services Limited

• India
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Assistant Manager

  • Jan 2016 - Mar 2017



K10 Technocom

• India
• Telecommunications
• 1 - 100 Employee

• Assistant Manager Operations

  • Nov 2014 - Jan 2016

  A resourceful and team oriented manager with more than 8 years experience in managing all functions in a customer service center environment. People-oriented work philosophy. Perceived to be strong leader with abilities to get employees to perform extremely high level via empowerment. Displayed Confidence, fairness and integrity. Recognized as a hands-on, Proactive troubleshooter who can identify business problems, formulate strategic plans, Initiate change and implement new processes in challenging and diverse environment. Definitive strengths in reducing costs, improving customer service, developing feedback mechanisms to identify errors, retain & retrain staff and provide senior management with decision making information. Currently handling Reliance Prepaid/Postpaid/DHD/PCO/RDTV Process (GUJ Circle) Show less



Cogent E Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Team Leader Operation

  • Apr 2011 - Nov 2014

  Operation Management Quality Assurance & Control Implementation of best practices Performance Management Team Building Leadership / Coaching Knowledge Management Was working for Airtel Process (GUJ/MP/RAJ Circle) Operation Management Quality Assurance & Control Implementation of best practices Performance Management Team Building Leadership / Coaching Knowledge Management Was working for Airtel Process (GUJ/MP/RAJ Circle)



Aditya Birla Minacs world Wide Ltd

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Team Leader Operation

  • Mar 2008 - Apr 2011

  Was working for Idea Cellular (GUJ Circle). Proactive troubleshooter who can identify business problems, formulate strategic plans, Initiate change and implement new processes in challenging and diverse environment Responsible for meeting all KPI for customer service as per client requirement.(Service Level, Quality, Time management, Product Knowledge). Was working for Idea Cellular (GUJ Circle). Proactive troubleshooter who can identify business problems, formulate strategic plans, Initiate change and implement new processes in challenging and diverse environment Responsible for meeting all KPI for customer service as per client requirement.(Service Level, Quality, Time management, Product Knowledge).