Dharmkumar Patel πŸŽ™

Technical Support Analyst at Alcumus
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Languages
  • English Elementary proficiency
  • Hindi Elementary proficiency
  • Gujarati Elementary proficiency

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Bio

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Credentials

  • IT Help Desk for Beginners
    LinkedIn
    May, 2020
    - Nov, 2024
  • Become a Customer Service Manager
    LinkedIn
    Sep, 2019
    - Nov, 2024
  • Building Customer Loyalty (2014)
    LinkedIn
    Sep, 2019
    - Nov, 2024
  • Customer Service: Winning Back a Lost Customer (2016)
    LinkedIn
    Sep, 2019
    - Nov, 2024
  • Leading a Customer-Centric Culture (2013)
    LinkedIn
    Sep, 2019
    - Nov, 2024
  • Managing Customer Expectations for Managers
    LinkedIn
    Sep, 2019
    - Nov, 2024
  • Managing a Customer Service Team
    LinkedIn
    Sep, 2019
    - Nov, 2024
  • Microsoft Planner Essential Training
    LinkedIn
    Sep, 2019
    - Nov, 2024
  • Delivery Tips for Speaking in Public
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • Leadership Foundations
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • Managing a Customer Contact Center
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • Motivating and Engaging Employees
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • Quality Standards in Customer Service [2016]
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • Working with Difficult People
    LinkedIn
    Aug, 2019
    - Nov, 2024

Experience

  • Alcumus
    • United Kingdom
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • Technical Support Analyst
      • 2021 - Present

  • Scarborough Health Network
    • Canada
    • Hospitals and Health Care
    • 700 & Above Employee
    • Technical Support Analyst
      • Oct 2020 - Sep 2021

  • 24-7 Intouch
    • Canada
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support Analyst
      • Jan 2020 - Oct 2020

      Experience in remotely supporting enterprise Microsoft infrastructure for over 700 usersProvide first-line technical support to customers experiencing difficulties with hardware (smartphones, tablets, smartwatches, computers, laptops, and electronic accessories), operating system, web application and software installation.Worked with multiple users in fast-paced environment to increase productivity.Use analytical skills to isolate and resolve complex technical issues through appropriate ßtroubleshooting methodology.

Education

  • Lambton College
    High School Diploma, Computer Programming
    2018 - 2020
  • Udemy
    Web Development
    2018 - 2020
  • Linkedin Learning
    Development, Customer Service, Java, JavaScript
    2018 - 2020
  • Jawahar Navodaya Vidyalaya (JNV)
    High School, Mathematics and Computer Science
    2016 - 2017

Community

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