Packaging Development Specialist

• Nov 2021 - Present

NPD Manager

• Mar 2021 - Nov 2021

Supply Chain Manager

• Jul 2020 - Dec 2020

NPD Project Manager

• Oct 2016 - Jul 2020

Project Manager

• 2004 - 2012

Mobile User Computing Analyst/Service Desk Analyst/Project Coordinator • Operating as part of a high-performing team of Coordinators responsible for managing up to 100 projects at any one time, ensuring that all tasks and activities are completed to strict timescales and budgets • Monitoring service and change requests whilst ensuring that orders for software and hardware installations are placed and that the movement of users and 3rd party suppliers are tracked as per SLA requirements • Attending and actively participating in weekly change review meetings in order to update and present information on high priority service change requests effectively managing any problems or issues through to completion within strict time constraints • Part of a team of analysts involved in transition of service desk to 3rd party supplier, gaining valuable experience in outsourcing of the Service Desk function • Playing an integral role on a new project encompassing mobile technology, working on proof of concept solutions and gaining valuable experience in the build configuration and design of mobile use devices and their remote support on Windows 7 platform Show less

Project Coordinator

• 2004 - 2004

• Managed the nationwide installation of ATM machines, acting as the main and single point of contact for customers during installations and providing in-depth installation status reports • Created daily and weekly project installation reports and attended weekly review meetings, presenting project status reports to senior management • Monitored and recorded change requests, reprioritising and rescheduling them where necessary in addition to ensuring that SLA’s are consistently met • Managed the nationwide installation of ATM machines, acting as the main and single point of contact for customers during installations and providing in-depth installation status reports • Created daily and weekly project installation reports and attended weekly review meetings, presenting project status reports to senior management • Monitored and recorded change requests, reprioritising and rescheduling them where necessary in addition to ensuring that SLA’s are consistently met

Project Coordinator

• 2003 - 2003

• Managed 3rd party suppliers and internal engineers for a large system, network and building integration project for the Halifax and Bank of Scotland • Led the team during installation work and supported engineers during the implementation stage in addition to producing forecasts and reports on project progression, performance and costs • Maintained an accurate issue log whilst reporting any issues to the project management team • Managed 3rd party suppliers and internal engineers for a large system, network and building integration project for the Halifax and Bank of Scotland • Led the team during installation work and supported engineers during the implementation stage in addition to producing forecasts and reports on project progression, performance and costs • Maintained an accurate issue log whilst reporting any issues to the project management team

Project Coordinator: Infrastructure Design & Regional Delivery

• 2001 - 2002

• Delivered a UK wide Government project involving the overhaul of legacy systems and MS 2000 rollout • Monitored and updated implementation schedules, ensuring that all project milestones were achieved • Produced system configuration files for users, hardware and software in addition to tracking and embedding changes before and after system and rollout implementation • Position developed in to Design Regional Delivery Team Leader • Delivered a UK wide Government project involving the overhaul of legacy systems and MS 2000 rollout • Monitored and updated implementation schedules, ensuring that all project milestones were achieved • Produced system configuration files for users, hardware and software in addition to tracking and embedding changes before and after system and rollout implementation • Position developed in to Design Regional Delivery Team Leader

Desktop Support Analyst

• 2000 - 2001

Technical Project Coordinator

• 1999 - 2000

• Worked as a Team Leader, responsible for attending Lufthansa user sites and completing preliminary hardware and software audits, including mainframe usage and network configurations • Created accurate technical drawings and floor plans utilising Microsoft Visio • Solely responsible for compiling a comprehensive report including present and planned IT infrastructure, using the document as a rollout plan and order for required equipment • Developed in to a Regional Project Coordinator (EUMA) role, accountable for liaising with customers and service providers, ensuring that all their service requirements were met • Tracked the progression of all regions and presented the data to the senior management team Show less

Desktop and Network Support, Siemens Business Services

• 1998 - 1999

• Heavily involved in the building and configuration of multiple PCs and profiles for various organisations, including the administering of accounts on servers/domains • Provided 2nd line support to users, diagnosing and fixing PC faults on hardware and software as well as adopting the role of Team Leader overseeing and scheduling ‘mop-up’ activities • Heavily involved in the building and configuration of multiple PCs and profiles for various organisations, including the administering of accounts on servers/domains • Provided 2nd line support to users, diagnosing and fixing PC faults on hardware and software as well as adopting the role of Team Leader overseeing and scheduling ‘mop-up’ activities

Desktop Support

• 1997 - 1998