Experience

Netsurit

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Account Executive

  • May 2011 - Present

• Account Manager

  • May 2011 - May 2011

  π Client retention.π Client profitability – manage the cost vs. sales.π Sales targets – sell more services to existing clients.π Ensuring overall service levels are met.π Improve client satisfaction.π Growing the client (services, SLA’s etc.). this will be the primary cross sales conduit.π Number of meetings with clients/time spent with client (reactive vs. proactive).π Support business analysis and other strategic projects.π Infrastructure/Server upgrade solutions. (solutions architect)π Create Road Maps (strategic point of view). Show less



Department of Water and Sanitation

• South Africa
• Government Administration
• 700 & Above Employee

• Chief Network Controller

  • May 2010 - Apr 2011

  π Administer and co-ordination of customer relationship management.π Management of regional IS operations.π Helpdesk co-ordination and improved communication within area offices.π IT infrastructure support.π Quality assurance.π Administer and co-ordination of customer relationship management.π Management of regional IS operations.π Helpdesk co-ordination and improved communication within area offices.π IT infrastructure support.π Quality assurance.π IT security and facility support Show less

• Acting IT Manager

  • Oct 2009 - Apr 2010

  π Change calls to be logged with CCB, stipulated by ITIL process.π Comply with server room standards.π Training to Network Controller and Admin staff.π Do yearly budgets. Maximize cost savings.π Standards are complied with regarding to HW and SW.π Strategic planning.π Monitor staff experiences.π Monitor problems logged by users and take actionπ Attend regular meeting with regional IT Managers.π Management of regional IS operations.

• Network Controller

  • Jan 2005 - Sep 2009

  π Repairs to computing and networking equipment.π LAN setup and maintenance.π Quality assurance management.π Advise users on training requirements.π Control SW licences.π Deployment of users on server/s (file).π Develop and monitor contingency plans.π Ensure accurate response and resolution times.π Ensure maximum uptime on systems.π Ensure virus infections are minimized.π HW installation complies with standards.π Identify HW and SW upgrade requirements.π Maintain IS strategies and policies.π Monitor entire network and provide monthly reports.π Perform data backup and network management.π Quality control. Show less



Incredible Connection

• South Africa
• Retail
• 700 & Above Employee

• Sales Representative

  • Aug 2003 - Dec 2004