Experience

Property Solution (I) Private Limited -Kalptaru Group of Industry

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• General Manager

  • May 2019 - Present

  Responsibilities: • Developing and implementing training programs under government schemes such as DDU GKY, PMKVY, NEEM, and NAPS • Establishing partnerships with NGOs and placement agencies for manpower hiring and ensuring successful pan-India blue-collar hiring for the organization • Mentoring and guiding participants in hackathons, fostering innovation and creativity • Liaising with government of India, and playing a crucial role in pan-India blue-collar hiring, meeting… Show more Responsibilities: • Developing and implementing training programs under government schemes such as DDU GKY, PMKVY, NEEM, and NAPS • Establishing partnerships with NGOs and placement agencies for manpower hiring and ensuring successful pan-India blue-collar hiring for the organization • Mentoring and guiding participants in hackathons, fostering innovation and creativity • Liaising with government of India, and playing a crucial role in pan-India blue-collar hiring, meeting organizational manpower requirements • Develops training solutions to bridge competence gaps by identifying training needs, evaluating skill gaps, and implementing business strategy and talent strategies • Fostered a teamwork/open-door environment; guided, nourished & monitored the performance of team members to ensure efficiency in process operations; developed competency among the team members Show less Responsibilities: • Developing and implementing training programs under government schemes such as DDU GKY, PMKVY, NEEM, and NAPS • Establishing partnerships with NGOs and placement agencies for manpower hiring and ensuring successful pan-India blue-collar hiring for the organization • Mentoring and guiding participants in hackathons, fostering innovation and creativity • Liaising with government of India, and playing a crucial role in pan-India blue-collar hiring, meeting… Show more Responsibilities: • Developing and implementing training programs under government schemes such as DDU GKY, PMKVY, NEEM, and NAPS • Establishing partnerships with NGOs and placement agencies for manpower hiring and ensuring successful pan-India blue-collar hiring for the organization • Mentoring and guiding participants in hackathons, fostering innovation and creativity • Liaising with government of India, and playing a crucial role in pan-India blue-collar hiring, meeting organizational manpower requirements • Develops training solutions to bridge competence gaps by identifying training needs, evaluating skill gaps, and implementing business strategy and talent strategies • Fostered a teamwork/open-door environment; guided, nourished & monitored the performance of team members to ensure efficiency in process operations; developed competency among the team members Show less



BVG India Limited

• India
• Facilities Services
• 700 & Above Employee

• General Manager

  • Apr 2018 - May 2019

  • Demonstrated leadership excellence and developed baselines for the project (tie-up between BVG India & IRSDC) with respect to cost, resource deployment, time overruns & quality compliance to ensure satisfactory execution of projects • Managed the P&L of Pune railway station and overseeing facility management of the heritage building and platforms • Led a team of 450+ members and served 2 lakh daily footfall at Pune railway station • Provided leadership and guidance to the flagship… Show more • Demonstrated leadership excellence and developed baselines for the project (tie-up between BVG India & IRSDC) with respect to cost, resource deployment, time overruns & quality compliance to ensure satisfactory execution of projects • Managed the P&L of Pune railway station and overseeing facility management of the heritage building and platforms • Led a team of 450+ members and served 2 lakh daily footfall at Pune railway station • Provided leadership and guidance to the flagship project under the DDUGKY scheme for the PAN India operations and trained over 2000 people and placed them in the industry • Implemented and executed projects in various states, managed project presentation and dialogue with mission directors and government officials • Successfully established training centers & mobilized students from rural areas, ensured training, assessment, and placement as per SOP norms • Assessed training needs & arranged training sessions to keep skill level up-to-date with standards • Managed payment claims and ensured the overall lifecycle management of projects Show less • Demonstrated leadership excellence and developed baselines for the project (tie-up between BVG India & IRSDC) with respect to cost, resource deployment, time overruns & quality compliance to ensure satisfactory execution of projects • Managed the P&L of Pune railway station and overseeing facility management of the heritage building and platforms • Led a team of 450+ members and served 2 lakh daily footfall at Pune railway station • Provided leadership and guidance to the flagship… Show more • Demonstrated leadership excellence and developed baselines for the project (tie-up between BVG India & IRSDC) with respect to cost, resource deployment, time overruns & quality compliance to ensure satisfactory execution of projects • Managed the P&L of Pune railway station and overseeing facility management of the heritage building and platforms • Led a team of 450+ members and served 2 lakh daily footfall at Pune railway station • Provided leadership and guidance to the flagship project under the DDUGKY scheme for the PAN India operations and trained over 2000 people and placed them in the industry • Implemented and executed projects in various states, managed project presentation and dialogue with mission directors and government officials • Successfully established training centers & mobilized students from rural areas, ensured training, assessment, and placement as per SOP norms • Assessed training needs & arranged training sessions to keep skill level up-to-date with standards • Managed payment claims and ensured the overall lifecycle management of projects Show less



Essel Infraprojects Ltd.

• India
• Construction
• 100 - 200 Employee

• General Manager Commercial

  • Jan 2016 - Mar 2018

  Strategy & AOP ,Business Development Planning Leadership building Consumer life cycle management Billing & Collections Vendor Management • Led and mentored a team to reduce sliding losses from 32.93% to 20% • Implemented various techno-commercial activities, including consumer GIS indexing, asset mapping, feeder and DTC metering, and energy audit • Played a key role in theft detection, enforcement, and vigilance, as well as substation, DTC, and pole… Show more Strategy & AOP ,Business Development Planning Leadership building Consumer life cycle management Billing & Collections Vendor Management • Led and mentored a team to reduce sliding losses from 32.93% to 20% • Implemented various techno-commercial activities, including consumer GIS indexing, asset mapping, feeder and DTC metering, and energy audit • Played a key role in theft detection, enforcement, and vigilance, as well as substation, DTC, and pole sanitization • Managed the P&L of Nagpur operations & achieved commercial loss reduction from 18% to 13.5% • Implemented strategies to reduce bad debts and effectively managing political and non-political stakeholders • Ensured compliance with statutory, regulatory, and legal requirements and provided exceptional customer service Show less Strategy & AOP ,Business Development Planning Leadership building Consumer life cycle management Billing & Collections Vendor Management • Led and mentored a team to reduce sliding losses from 32.93% to 20% • Implemented various techno-commercial activities, including consumer GIS indexing, asset mapping, feeder and DTC metering, and energy audit • Played a key role in theft detection, enforcement, and vigilance, as well as substation, DTC, and pole… Show more Strategy & AOP ,Business Development Planning Leadership building Consumer life cycle management Billing & Collections Vendor Management • Led and mentored a team to reduce sliding losses from 32.93% to 20% • Implemented various techno-commercial activities, including consumer GIS indexing, asset mapping, feeder and DTC metering, and energy audit • Played a key role in theft detection, enforcement, and vigilance, as well as substation, DTC, and pole sanitization • Managed the P&L of Nagpur operations & achieved commercial loss reduction from 18% to 13.5% • Implemented strategies to reduce bad debts and effectively managing political and non-political stakeholders • Ensured compliance with statutory, regulatory, and legal requirements and provided exceptional customer service Show less



airtel

• India
• Telecommunications
• 700 & Above Employee

• Head of Corporate Sales and services

  • Dec 2006 - Jan 2016

  Responsibilities: • Successfully managed corporate sales, corporate service, and zonal service operations, achieving high customer satisfaction scores and lowest bad debts • Played a key role in the launch of 3G and 4G services and conducting training and audits for call center and managed service partners • Holds the merit of Best Service Manager Trophy for M&G • Holds the distinction of Best DTH service Manager For M&G • Impressive success in achieving Highest Customer… Show more Responsibilities: • Successfully managed corporate sales, corporate service, and zonal service operations, achieving high customer satisfaction scores and lowest bad debts • Played a key role in the launch of 3G and 4G services and conducting training and audits for call center and managed service partners • Holds the merit of Best Service Manager Trophy for M&G • Holds the distinction of Best DTH service Manager For M&G • Impressive success in achieving Highest Customer Satisfaction scores • Displayed excellence in Lowest Bad Debts across circle • Successfully organized Customer & Distributor Loyalty Programs • Pioneered Rural market service module (Airtel Service Center) • Performed Dhidhora Activities in Rural Markets replicated across circle • Implemented Lean and Six Sigma Projects, Green Belt on Show Room Scores • Immense success in launch of 3G, 4G • Highest Gall up Scores across Leadership Team • Conducted training and audits for call center and managed service partners, ensuring high-quality service delivery and customer satisfaction Show less Responsibilities: • Successfully managed corporate sales, corporate service, and zonal service operations, achieving high customer satisfaction scores and lowest bad debts • Played a key role in the launch of 3G and 4G services and conducting training and audits for call center and managed service partners • Holds the merit of Best Service Manager Trophy for M&G • Holds the distinction of Best DTH service Manager For M&G • Impressive success in achieving Highest Customer… Show more Responsibilities: • Successfully managed corporate sales, corporate service, and zonal service operations, achieving high customer satisfaction scores and lowest bad debts • Played a key role in the launch of 3G and 4G services and conducting training and audits for call center and managed service partners • Holds the merit of Best Service Manager Trophy for M&G • Holds the distinction of Best DTH service Manager For M&G • Impressive success in achieving Highest Customer Satisfaction scores • Displayed excellence in Lowest Bad Debts across circle • Successfully organized Customer & Distributor Loyalty Programs • Pioneered Rural market service module (Airtel Service Center) • Performed Dhidhora Activities in Rural Markets replicated across circle • Implemented Lean and Six Sigma Projects, Green Belt on Show Room Scores • Immense success in launch of 3G, 4G • Highest Gall up Scores across Leadership Team • Conducted training and audits for call center and managed service partners, ensuring high-quality service delivery and customer satisfaction Show less



Tata Tele Business Services

• India
• Telecommunications
• 700 & Above Employee

• Assistant Manager

  • Dec 2004 - Dec 2006

  • Holds the merit of No.1 position in MP and Chhattisgarh circle for reconciliations and revenue assurance, contributing to the organization's financial success • Successfully led a team for reconciliations & participated in Six Sigma projects, resulting in improved efficiency and process optimization • Essayed a stellar role in achieving SLAs and participated in workshops on vision, mission, and values, contributing to the organization's growth and success • Participated in workshop… Show more • Holds the merit of No.1 position in MP and Chhattisgarh circle for reconciliations and revenue assurance, contributing to the organization's financial success • Successfully led a team for reconciliations & participated in Six Sigma projects, resulting in improved efficiency and process optimization • Essayed a stellar role in achieving SLAs and participated in workshops on vision, mission, and values, contributing to the organization's growth and success • Participated in workshop of Vision Mission & Values Headed by CEO Show less • Holds the merit of No.1 position in MP and Chhattisgarh circle for reconciliations and revenue assurance, contributing to the organization's financial success • Successfully led a team for reconciliations & participated in Six Sigma projects, resulting in improved efficiency and process optimization • Essayed a stellar role in achieving SLAs and participated in workshops on vision, mission, and values, contributing to the organization's growth and success • Participated in workshop… Show more • Holds the merit of No.1 position in MP and Chhattisgarh circle for reconciliations and revenue assurance, contributing to the organization's financial success • Successfully led a team for reconciliations & participated in Six Sigma projects, resulting in improved efficiency and process optimization • Essayed a stellar role in achieving SLAs and participated in workshops on vision, mission, and values, contributing to the organization's growth and success • Participated in workshop of Vision Mission & Values Headed by CEO Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Specialist Sr. Engineer

  • Jun 1995 - Dec 2004

  • Qualified for “Grand slam Trip to Bali” in 1998 for “Best Engineer in India” • Became Regional Champion in the month of Mar’03 • Awarded Best Engineer in the color product category during the customer satisfaction survey • Attained the National #1 position as Customer Satisfaction Coordinator consecutively for 3 years during 1997 & 1999 at Surat & Pune in 2003 as a Customer Satisfaction Coordinator • Received appreciation letters both from the management as well as the customers… Show more • Qualified for “Grand slam Trip to Bali” in 1998 for “Best Engineer in India” • Became Regional Champion in the month of Mar’03 • Awarded Best Engineer in the color product category during the customer satisfaction survey • Attained the National #1 position as Customer Satisfaction Coordinator consecutively for 3 years during 1997 & 1999 at Surat & Pune in 2003 as a Customer Satisfaction Coordinator • Received appreciation letters both from the management as well as the customers during the service period at Vapi, Surat, and Mumbai & Pune • Provided help and guidance to OSA engineers on various technical and customer relation skills at as a result Surat won nationally #1 in CSMS 2000 • Achieved “Executive Director’s Special Appreciation Reward” for best Engineer Performance at Pune • Achieved Best Engineer Award in 1995 at Surat • Commissioning, Repairing and maintenance of the Scanner, Copier & Printers. • Resolving Technical issues related to LAN,WAN & Network • Imparting Trainings to End users • Ensuring high satisfaction of Customers to words quality of outputs(Print outs/Photocopies) • Product sales(EFI/Splash) • Contract sales Show less • Qualified for “Grand slam Trip to Bali” in 1998 for “Best Engineer in India” • Became Regional Champion in the month of Mar’03 • Awarded Best Engineer in the color product category during the customer satisfaction survey • Attained the National #1 position as Customer Satisfaction Coordinator consecutively for 3 years during 1997 & 1999 at Surat & Pune in 2003 as a Customer Satisfaction Coordinator • Received appreciation letters both from the management as well as the customers… Show more • Qualified for “Grand slam Trip to Bali” in 1998 for “Best Engineer in India” • Became Regional Champion in the month of Mar’03 • Awarded Best Engineer in the color product category during the customer satisfaction survey • Attained the National #1 position as Customer Satisfaction Coordinator consecutively for 3 years during 1997 & 1999 at Surat & Pune in 2003 as a Customer Satisfaction Coordinator • Received appreciation letters both from the management as well as the customers during the service period at Vapi, Surat, and Mumbai & Pune • Provided help and guidance to OSA engineers on various technical and customer relation skills at as a result Surat won nationally #1 in CSMS 2000 • Achieved “Executive Director’s Special Appreciation Reward” for best Engineer Performance at Pune • Achieved Best Engineer Award in 1995 at Surat • Commissioning, Repairing and maintenance of the Scanner, Copier & Printers. • Resolving Technical issues related to LAN,WAN & Network • Imparting Trainings to End users • Ensuring high satisfaction of Customers to words quality of outputs(Print outs/Photocopies) • Product sales(EFI/Splash) • Contract sales Show less



Videocon Consumer Durables

• India
• Consumer Goods
• 200 - 300 Employee

• Customer Service co-coordinator

  • Aug 1994 - Jun 1995

  Service Centre & Inventory management Technical Training to Technician Team New Product launch Trainings Co Ordination with Head office Maintaining Service & Technical Records Dealer & Distributor support Service Centre & Inventory management Technical Training to Technician Team New Product launch Trainings Co Ordination with Head office Maintaining Service & Technical Records Dealer & Distributor support