Dharani Dharan
customer support engineer at Orchid Chemical Supplies Ltd- Claim this Profile
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Bio
Credentials
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AMCAT Certified Data Processing Specialist
Aspiring MindsSep, 2014- Oct, 2024
Experience
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customer support engineer
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Orchid chemicals and pharmaceuticals limited
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Chennai Area, India
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Desktop Engineer
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Jan 2013 - Present
• Performance tuning with desktops and laptops. • Weekly server maintenance planning and coordination. • Problem tracking, management and resolution, including scheduled periods as System Administrator on Duty • Software upgrades, patching and security updates on Windows desktops. • Providing Support for all applications and end user support on Windows 98, Windows 2000, Windows XP, Windows Vista, and Windows 7. Installing, Configuring & Trouble shooting Printers, Scanners, Desktops and Laptops in the Network Environment. • Installation and configuration of Outlook client, group’s creation. • Interacting with Overseas technical experts regarding application installation and troubleshooting. • Providing solutions through phone as well as remote assistance to overseas counterparts on various issues. • Providing support through remote tools like VNC and Radmin, Dame ware tools • Taking care of Video conferencing, Live meeting through office live meeting • Creating MIS reports for the service level agreements. Show less
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Education
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2008 - 2012
SRI SHAKTHI INSTITUTE OF ENGG AND TECH
Bachelor of Engineering (B.E.), COMPUTER SCIENCE AND ENGINEERING
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