Business Intelligence Analyst

• Sep 2023 - Present

Jr. Data Analyst

• Apr 2023 - Sep 2023

Customer Service Manager

• Jan 2022 - Apr 2023

• Reviewing reports to establish baseline customer satisfaction levels. • Monitoring sales figures to identify opportunities for growth in key areas such as seasonal items or new product lines. • Meeting with store associates individually to discuss performance issues or concerns. • Review reports from internal departments to identify areas for improvement or change. • Working with the store manager to develop, implement and monitor policies to ensure compliance with regulations. • Ensuring that the store follows all local, state and federal laws and regulations concerning security, safety and sanitation practices, including food handling procedures. • Assisting customers with inquiries or complaints in person or over the phone, either personally or through the store’s customer service department. • Ensuring store associates are trained in all aspects of their job, including customer service and merchandising standards. • Developing training programs for new hires and existing staff members on topics such as customer service or merchandising standards. Show less

Data Analyst

• Jul 2021 - Dec 2021

• Developed data-driven insights and enhanced product performance using BI tools (Tableau and Power BI) in a fast-paced agile environment to evaluate brand strategy and campaign planning for a client. • Developed storage packages and APIs that are currently being used internally in the team to extract/load/update data from MongoDB and Azure Data Lake. • Analyzed participant interaction on the discussion forum and identified trends from the ad campaign which enhanced the click-through rate by 5%. Show less

Data Analyst

• Nov 2020 - Jun 2021

• Developed reporting and analytics activities related to business growth, product performance, user behaviour, and analytics, and acted as a liaison between various stakeholders for the Edvizo growth and advertisement project. • Developed analytics reports using Google Analytics and Tableau dashboards to monitor product performance and brand health. • Designed a new database schema for incoming digital analytics data from various stakeholders. • Provided strategic recommendations to improve the effectiveness of the project and hosted a chatbot on AWS. Show less

Official Campus Ambassador

• Jun 2020 - Oct 2020

• As a Campus Ambassador, I have a vital role in providing students with support in my IMUN by leading demos and presentations about upcoming events. • Assisting in business development and marketing while comprehending the intricate details of student connection • Manage and support the IMUN conference by organizing events, blogging about the community, and gathering/using student input via surveys and focus groups to aid IMUN in customizing their mentoring options to a large number of students. Show less

Social Media Coordinator

• Feb 2020 - May 2020

• Developed, implemented, and optimized digital marketing tactics and campaigns. • Execution of strategies for brands and drove Engagement. • Achieved over 200% engagement for various campaigns. • Organized Influencer Outreach and Management • Led Social Media Optimization for various brands. • Developed and executed influencer marketing campaigns • Worked on gathering traffic by studying data from Search Engine Marketing (SEM) and Digital Marketing Channels • Performed Copywriting and Influencer Marketing over the clicks examined. • Content Strategy & Search Engine Optimization (SEO), Social Media Optimization (SMO), content marketing Show less