Experience

Smart PRO

• Oman
• Business Consulting and Services
• 1 - 100 Employee

• Operations Executive

  • Feb 2022 - Present



Asian Flora

• Sri Lanka
• Events Services

• Managing Partner

  • Jan 2019 - Dec 2021

   Handling the entire company’s business development structure  Organizing sales, marketing and operational strategies  Training employees to adapt and develop their capabilities to the fullest along with motivational and upright personalities  Handling the design and infrastructure of the website and back-end along with the software engineering team  Organizing strategies to boost online sales and development  Overseeing showrooms and the entire team  Creation and assembly of a state of the art in house bakery  Re-designing and recreating all display structures and themes  Creating structures for a stable process of operations and deliveries  Recruiting employees and organizing motivational activities within the premises to ensure a smooth process of growth  Implementing rules & regulations according to the development required  Creation of a smooth event management infrastructure  Creation of a customer-centric process and a large number of regular customer base  Introduction of new products and suppliers to the market and company Show less



Lyceum International Schools

• Sri Lanka
• Education
• 1 - 100 Employee

• Executive Secretary

  • Dec 2017 - Dec 2018

   Handling company documents, arranging meetings with CEO’s and overseas organizations  Handling guests overseas and locals  Corresponding to phone calls, emails, diary management and other school secretarial duties  Organizing operational and marketing strategies  Handling documents, other correspondence and operational reinforcements to existing subsidiaries within the group.  Handling company documents, arranging meetings with CEO’s and overseas organizations  Handling guests overseas and locals  Corresponding to phone calls, emails, diary management and other school secretarial duties  Organizing operational and marketing strategies  Handling documents, other correspondence and operational reinforcements to existing subsidiaries within the group.



Lassana Group of Companies

• Sri Lanka
• Retail Florists
• 1 - 100 Employee

• Assistant Manager Customer Services

  • Nov 2016 - Dec 2017

   Managing and resolving customer complaints and feedback.  Addressing and resolving issues related to replacements and delayed deliveries.  Coordinating and implementing both overseas and local promotions.  Providing exceptional customer service.  Responding to customer inquiries via email and chat.  Achieving sales targets.  Maintaining positive relationships with colleagues and management.  Developing and implementing sales strategies.  Managing and resolving customer complaints and feedback.  Addressing and resolving issues related to replacements and delayed deliveries.  Coordinating and implementing both overseas and local promotions.  Providing exceptional customer service.  Responding to customer inquiries via email and chat.  Achieving sales targets.  Maintaining positive relationships with colleagues and management.  Developing and implementing sales strategies.



Mangala Textiles Pvt Ltd

• Kandy, Central Province, Sri Lanka

• Customer Service Sales Representative

  • Jan 2016 - Nov 2016

   Providing exceptional customer service.  Managing customer service desk operations.  Maintaining positive relationships with colleagues and management  Organizing and pricing merchandise.  Managing inventory.  Providing exceptional customer service.  Managing customer service desk operations.  Maintaining positive relationships with colleagues and management  Organizing and pricing merchandise.  Managing inventory.