Experience

Boxer Superstores

• South Africa
• Retail
• 700 & Above Employee

• • May 2021 - Present

• • May 2018 - May 2021



Mitabyte

• Technician

  • Jul 2017 - Apr 2018



Aptronics

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Helpdesk Agent

  • Mar 2013 - Feb 2017

  Providing efficient and accurate sales and service support to. Quoting and invoicing on services rendered/proposed. Managing calls well within specific SLA's. Managing service Engineer schedules for break fix calls. Streamlining processes for Autotask call logging system. Reporting on customer service contracts Dealing with client problems to provide the best solution. Time and material case administration. Resource management such as engineer times and spares. Standby and remote support . Negotiations with suppliers (distribution and vendor level) and clients. Liaising with HP (Hewlett Packard) on a daily basis (Logging calls on behalf of customers, Following up on existing calls, etc) Escalating calls that are falling out of SLA, liaising with MOD'S and Account Managers to resolve customer issues in the best possible time. Show less



Texas Trucking

• United States
• Truck Transportation
• 1 - 100 Employee

• Account Manager

  • Jan 2012 - Mar 2013

  Handled the Sappi Saicor account, as well as managed the delivery schedule Handled the Sappi Saicor account, as well as managed the delivery schedule



Tekon Engineering

• Durban Area, South Africa

• Assistant Workshop Manager

  • Nov 2011 - 2012

  Manage the workload each day so all the necessary jobs are completed each day accordingly. Oversee current projects and assist wherever necessary. Plan workloads for each day so deadlines can be met. Manage the storeroom and all equipment. Make sure staff work in accordance with all safety regulations. Manage the workload each day so all the necessary jobs are completed each day accordingly. Oversee current projects and assist wherever necessary. Plan workloads for each day so deadlines can be met. Manage the storeroom and all equipment. Make sure staff work in accordance with all safety regulations.