Experience

SOLUTIONS 4 HEALTH LTD

• Wellness and Fitness Services
• 1 - 100 Employee

• Healthcare Advisor

  • Jan 2021 - Present

  Working with Slough Council to provide Lateral Flow Testing as part of the Governments initiative.Providing excellent customer service to visitors ensuring health and safety measures were compliant with and upheld throughout the entire programme. Actively Working with healthcare advisors continue to create new and efficient processes to reduce waiting times for visitors and an increase in productivity. As part of my role I trained new staff members in health and safety procedures, testing and recording processes and the other operational training for the role.Working in a fast-paced environment with continuously changing requirements, paying attention to details to visitors test results and ensuring results are accurately recorded through correct channels.Interacting with visitors from all backgrounds and understanding their circumstances to provide the best advice possible. In some instances my knowledge of different cultures and languages was used to make the process easier and helpful for the visitorsAdditional responsibilities that I voluntarily took included assisting the team with technical issues they faced with training accounts and logging in results. Technical responsibility included ensuring the team was enrolled on to the training platform and had access to the portal.



Ministry of Justice UK

• United Kingdom
• Government Administration
• 700 & Above Employee

• Higher Executive Officer

  • Jul 2020 - Jan 2021



Police Now

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Police Officer

  • Jul 2019 - Jul 2020

  Dedicated Ward Officer - Safer Neighbourhood TeamThe National Leadership Programme: Responsible for creating solutions to long term social problems such as the reduction of prolific drug use and dealing, anti-social behaviour and property theft. My role requires me to apply different problem solving models and creating innovative ideas to tackle crime and increase engagement. As the Dedicated Ward Officer for Mapesbury in Brent, I drew together multi-agency partners to resolve long-term, deep-seated issues affecting local people. I carried out intelligence-led, targeted & proactive patrols to detect and disrupt crime, as well as increasing community and youth engagement.Policed London through 2020 Pandemic of COVID -19 •Working in partnership with communities, liaising with community groups and individuals.• Provide a visible presence to deter crime and reassure the community.• Developing community knowledge to identify individuals and locations at risk of being involved in crime.• Keeping the peace at public meetings, social events, processions, trade dispute or strikes.• Diffusing potentially volatile situations with due regard for the safety of all involved.• Acting with sensitivity when dealing with situations such as delivering news of a sudden death to a family.• Conducting initial investigations, gathering evidence, taking statements and complying with relevant legal requirements.• Conducting arrests with due regard for the human rights, security and health and safety of detained individuals, members of the public, colleagues and myself.• Preparing crime reports , Case filed and presenting these files to senior officers and the Crown Prosecution Service.•Gathering criminal intelligence that is used ethically and in accordance with the legislation, protocols and code of practice.•Addressing youth disorder by conducting high visibility patrols and engaging with the youths by building a rapport with them.



Dyson

• Singapore
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Expert

  • Dec 2018 - Jul 2019

  • Proactively approaching customers in-store and demonstrating the Dyson product range according to their needs and requirements.• Creating a positive customer experience through the medium of a shop in shop and enhancing the customer's retail interaction with Dyson technology • Working with the retailer to enhance customers experience with Dyson products and promote Dyson technology around the store.• Checking stock levels and that all Dyson products are out on display and inworking order with the correct price.• Actively building relationships with store staff and training them where appropriate.• Completing daily Evaluation Form with days sales and reporting to head office.• Meeting daily sales targets for my store.• Identifying problems and finding solutionsAdditional step up:• Identified a KPI driver capable of benefiting Dyson's third-party retail relationships on a national scale.• Successfully implemented bi-monthly meetings with Currys store GM to influence operations benefiting Dyson• Organised group and 1:1 training sessions to drive sales through third-party retail staff



Union Of Brunel Students

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• President: Brunel Desi Society

  • Mar 2018 - Aug 2018



AXA Investment Managers

• France
• Financial Services
• 700 & Above Employee

• 360 Technical Operations Analyst

  • Jul 2017 - Jul 2018

  My responsibilities include stock and vendor management for two London offices, which cater to over 700 employees. I consult our remote sites on projects that take place to improve the firm’s efficiency, increase productivity and reduce cost. I constructively contribute in providing guidance on product leases, service providers and logistical support throughout the business. Moreover I micromanaged projects that had a direct impact on users at an operational level, working alongside global heads.My role entails: •Utilising software such as: Nexthink, SCCM and Air Watch to monitor usage and performance of corporate devices. Analysing and extracting the data to understand how devices can be enhanced and cater for a longer period. Reducing cost by understanding company needs and usage, therefore altering contracts with service providers to ensure we get the best for our users. •Produce weekly, monthly, and quarterly reports for the senior management, using Excel and Tableau. Analyse through a huge amount of data and present them in a meaningful, and actionable way. Gain insight by comparing data from different periods to understand the outcome of changes. Assist Global Service Manager with ad hoc reports. Compiling data from Service Now and creating KPI reports to measure performance. •Vendor Management – Act as a contact/decision maker for external vendors for the company. Obtaining quotes for required products and services from vendors and challenging them if necessary. Receiving deliveries and making sure invoices are correctly reconciled. Liaising with the customer service/account manager for any issues with products or services and internal accounts payable team with any invoicing issues. •Stock management – Keeping a record of all company stock. Raising orders when stock runs low and handle any special requests such ergonomic equipment, etc. Also, keep update to date with the budgets;inform and provide a forecast to senior managers when more budget is required.



SAPHAL LTD

• Director

  • Nov 2016 - Oct 2017



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Conference and Banqueting Coordinator

  • Jun 2017 - Jul 2017

• Lobby Supervisor

  • Jun 2017 - Jul 2017



Cath Kidston

• United Kingdom
• Retail
• 200 - 300 Employee

• Sales Assistant

  • Jan 2017 - Jul 2017

  • Interacted with a diverse range of customer and understanding their requirements.• Communicated effectively with customers which wasshown by having the highest data capture percentage. • Interacted with a diverse range of customer and understanding their requirements.• Communicated effectively with customers which wasshown by having the highest data capture percentage.



Union Of Brunel Students

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• President: Krishna Consciousness Society

  • Sep 2016 - Jul 2017

• Advisor: Brunel Indian Society

  • Sep 2016 - Jul 2017



Heathrow

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Passenger Ambassador

  • Aug 2016 - Jan 2017

  • Assisting and interacting with passengers from different cultures and backgrounds, giving them direction and providing an insight into London• Talking to people and helping them solve problems when worried/panic• Working as part of a team communicating, and keeping them updated within the terminal• Keeping a calm head when working under pressure to meet the quality of service and aid the operation to be as hassle free as possible• Staying positive always when dealing with distressed passengers and assisting them with their issues• Showed flexibility and commitment as role included shift work alongside early 5 am starts.



Arc Hospitality Recruitment

• United Kingdom
• Staffing and Recruiting
• 300 - 400 Employee

• Catering Assistant

  • Aug 2015 - Jan 2017

  • Developed excellent customer service skills when working with a wide range of people including angry and distressed individuals and groups• Worked in a small team of 3+, serving customers on time, efficiently and effectively • Developed excellent customer service skills when working with a wide range of people including angry and distressed individuals and groups• Worked in a small team of 3+, serving customers on time, efficiently and effectively



Yumi International

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Sales Advisor

  • Jul 2016 - Aug 2016

  • Looked after two departments – women and kids wear – gaining good management experience• My role consists of constant interaction with people and solving problems quickly so there is no disruption in the service• Conversed in other languages to make customers feel welcome and enjoy their experience• Developed good team working skills, assisting one another with fitting rooms and tidying up• Mentored a colleague and training them on the duties of the role • Looked after two departments – women and kids wear – gaining good management experience• My role consists of constant interaction with people and solving problems quickly so there is no disruption in the service• Conversed in other languages to make customers feel welcome and enjoy their experience• Developed good team working skills, assisting one another with fitting rooms and tidying up• Mentored a colleague and training them on the duties of the role



Valiantys - Atlassian Platinum Solution Partner

• France
• IT Services and IT Consulting
• 200 - 300 Employee

• Intern

  • Jun 2014 - Jul 2014



Urban Initiatives Studio

• United Kingdom
• Architecture and Planning
• 1 - 100 Employee

• Web Admin And Community Ambassador

  • May 2012 - Jan 2013

  update Facebook and Twitter Make Website For ProjectAttend public consultation , use pubic speaking skills to give speeches and presentation. Talk to the public about what they think about the project update Facebook and Twitter Make Website For ProjectAttend public consultation , use pubic speaking skills to give speeches and presentation. Talk to the public about what they think about the project



Blue Inc

• United Kingdom
• Retail
• 100 - 200 Employee

• Sales Assistant

  • Jun 2012 - Jul 2012

  Serving customers and dealing with their needs also taking delivery and stocking up, Serving customers and dealing with their needs also taking delivery and stocking up,