Experience

Texas Bankers Association

• United States
• Banking
• 1 - 100 Employee

• Director of Information Technology

  • Jul 2023 - Present



Balfour & Co

• United States
• Manufacturing
• 400 - 500 Employee

• Information Technology Manager / Systems Administrator

  • Dec 2009 - Jul 2023

  Maintain data center operations and help administer VMware environment that provides corporate infrastructure services such as Active directory, file sharing, antivirus/threat protection and other internal applications. Responsible for on premise and cloud-based Exchange/Office365 hybrid environment. Troubleshoot issues with network devices such as Cisco switches and routers. Handle procurement of all company computer hardware and oversee departmental budgets. Collaborate with vendors and sales reps to maintain outsourced services and contracts. Manage and train support team and service desk operations. Troubleshoot client and server issues and help provide tier 3 level support for direct reports. Travel to remote sites to provide service and support for both manufacturing and administrative departments. Interface with department heads to fulfill any technical needs and provide guidance on company-wide projects. Improve departmental procedures and help develop company IT policies and processes. Show less

• PC Support Supervisor

  • Feb 2005 - Dec 2009

  Managed small technical support team. Configured and maintained all company computer hardware and helped with procurement of technical assets. Repaired both Mac and Windows client systems and help provide upper level support for direct reports. Remotely provide service and support for both remote sales force and remote manufacturing facilities. Interfaced with department heads to fulfill technical needs and provide guidance on departmental projects.

• PC Support Specialist III

  • Nov 2001 - Feb 2005

  Configured and maintained Mac and Windows workstations and peripherals. Documented assigned trouble tickets and helped maintain hardware inventory. Deployed and supported client software environment across multiple locations. Provided service and support for remote sales force.