Experience

Devoted Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Support Engineer II

  • Sep 2019 - Present

  Helping change the healthcare industry by combining powerful SAAS and cloud technology to support our members.



Year Up

• United States
• Non-profit Organizations
• 700 & Above Employee

• IT Student

  • Mar 2018 - Feb 2019

  Troubleshoot network issues and verify all protocols are being met. Disassemble PC towers and replace any damaged hardware. Re-image computer OS to specified settings (Apple,Windows) Troubleshoot all office 365 applications. Use active-directory to reset user passwords RDP to other users computers in order to troubleshoot issues.



Salesforce

• United States
• Software Development
• 700 & Above Employee

• Customer Success Engineer

  • Jul 2018 - Jan 2019

  Greater Boston Area Assist both internal Salesforce employees and external Salesforce partners with the LiveMessage product implementation/development. Provision phone numbers and Facebook pages to be used in Salesforce Assisted the LiveMessage team in transitioning into Salesforce Lightning UI Document process gaps, as well as trending issues in order to encourage users to "Self Resolve" cases.