• Apr 2023 - Present

-Handling inbound and outbound support calls, website chats, and emails, with the intent of resolving all first level support.-Acts urgently on escalated support calls, website chats, and emails from customers and sellers ensuring a positive customer and seller experience.-Being the intermediary between customer and seller (le. relaying delivery information to clients, coordinating pickups, confirming delivery, etc.)-Acting as a liaison via Freshdesk between customers and sellers on behalf of the company.-Refills and Relists orders via point of sales and partner sites to assist customers.-Fields inbound and outbound support calls, emails, or chats for partner sites.-Answering questions from peers related to customer ticket requests.-Contacts selling partners and FedEx via telephone, email, or support ticket to discuss and confirm delivery details, and provide updates.-Communicates with other internal departments and stakeholders as necessary. Show less

• Jun 2022 - Mar 2023

-Infodeal Business Solutions Foreign Trade LLC is a subsidiary of Ticketnetwork Inc. -Fielding inbound support and sales calls, chats and emails with the purpose of resolving all the problems clients have.-Contacting supplying teams via phone to to confirm about delivery details and updates.-Informing clients about the delivery information and giving them update about their orders.-Acting as a mediator between the retail clients and the Fulfillment team to help clients via phone, chat and emails. Show less

Translator

• Jan 2022 - Present

I translate Turkish Series from Turkish to English. I translate Turkish Series from Turkish to English.

Translator

• Sep 2021 - Feb 2022

I translated miniseries and series from Turkish to English. I translated miniseries and series from Turkish to English.