Experience

Dundee Precious Metals Inc.

• Canada
• Mining
• 200 - 300 Employee

• Business Systems Analyst

  • May 2018 - Present

  Developing technical requirements documentation for reporting and dashboard development, Stewardship of enterprise master data and transactional data, Developing multiple data analyses and summarizing insights, Creating training and user manual documentations, guides, etc., Documenting approved internal processes, Putting common sense to work Developing technical requirements documentation for reporting and dashboard development, Stewardship of enterprise master data and transactional data, Developing multiple data analyses and summarizing insights, Creating training and user manual documentations, guides, etc., Documenting approved internal processes, Putting common sense to work



Coca-Cola HBC

• Switzerland
• Food & Beverages
• 700 & Above Employee

• SAP Business Process Management Specialist

  • Oct 2015 - Dec 2017

  Strong ERP and CRM knowledge Resolving incidents in the established OLAs and SLAs Handling end- and key user’s requests Chat and E-mail correspondence Root Cause analysis Optimization of repetitive activities, etc. Strong ERP and CRM knowledge Resolving incidents in the established OLAs and SLAs Handling end- and key user’s requests Chat and E-mail correspondence Root Cause analysis Optimization of repetitive activities, etc.



Andromeda POS

• United Kingdom
• Software Development
• 100 - 200 Employee

• • May 2014 - Jun 2015

  POS Software, Outsourcing, IT support, Delegating tasks, Preparing reports, Phone and e-mail correspondence, Strong troubleshooting skills, Specific training, Reporting functions

• • Feb 2014 - May 2014

  POS Software, Outsourcing, IT support, Phone and e-mail correspondence, Strong troubleshooting skills, Specific training