Deyaa Baraka
Customer Service and Technical support Manager at CHINT- Claim this Profile
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Bio
Experience
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CHINT
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China
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Appliances, Electrical, and Electronics Manufacturing
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400 - 500 Employee
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Customer Service and Technical support Manager
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Nov 2020 - Present
First overseas Service Center established in Egypt, responsible for all technical issues as approvals, customer service, sales support, technical support, product manager, portfolio development, marketing data, and..etc...,.
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Regional Business Development Manager
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Nov 2015 - Present
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Product Manager for ABB products
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Oct 2010 - Jan 2013
Marketing, Pricing and stock management for ABB products as Zaki El-Sewedy the main distributor Marketing, Pricing and stock management for ABB products as Zaki El-Sewedy the main distributor
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sales manager
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Sep 2009 - Oct 2010
for Projects, water companies and panel builders Segments Job Description * To detect current opportunities/projects in market segments. * To promote and prescribe Delixi LV products and work with sales channels to close the job. * Building long term relationship with the key accounts in my market segments to assure blocking competition and full access to business opportunities * Support and training our channel partners to deal with Delixi Electric market * Panel Builders Network selection * Manage relationship of a group of panel builders , to meet sales objectives ( follow up ) * Developing Panel Builder with product training * Supporting Panel Builder at End User Show less
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Product & Marketing Senior Engineer
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Nov 2005 - Sep 2009
Job Description * Product engineer for ABB products (The main Distributor) * Building long term relationship with the key accounts in my market to assure blocking competition and full access to business opportunities * Responsible for training & technical support for the sales staff & the customers * Preparing & Make presentation For new customers * Study & analyzing for the points of strength & weakness of my product and the competitors * Excellent experience in Type tested panels TTA - and responsible for prescribe the products in consultant offices * Introducing new products and updating the existing ones * Increasing the share of the existing customers, increasing new customer and generate new market * Preparing the stock orders, following the level of performance of the different types of products * Excellent experience in selective & deal with electrical equipment like circuit breakers, contractors, sensors, instruments, fuses. * Capable for carrying out troubleshooting and propose improvement in order to reduce maintenance cost and increase reliability of the equipments Design of electrical panel type tested assembly, MCC, power factor correction panels Show less
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electrical maintenance engineer
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May 2005 - Oct 2005
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electrical maintenance engineer
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Jan 2005 - May 2005
"Torah Portland Cement Company” Production Factories (Maintenance & Control Dept.) working as electrical maintenance engineer Job Description: Working on shift basis to carry out the troubleshooting of the two dry process kilns, that comprises leading a team of technicians, managing there work, communicating with the production and mechanical staff and cooperating with them, studying and using the technical documentation available to provide technical opinion and support, carrying out the hand work when needed, providing work sheets and technical reports Summer training: * "Advanced Electronic Engineering - AEE - " for automatic control solutions & industrial instrumentation 2004; Certificates and training Professional Presentation Skills (Schneider Electric- Training Center) Type tested ABB-Switchgear (ABB-GERMANY Strieble & John factory in Germany) Type tested ABB-SACE Switchgear Course (ABB-ITALY SACE Factory Italy) Panels installation (ABB-training center) Fundamental of marketing (Logic consultant group) Business planning (Logic consultant group) Show less
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Education
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Faculty of Engineering - Cairo University
BSC, Electrical Power Engineering Electrical Power & Machines Dept -
Cairo University
Bachelor of Engineering (B.Eng.), Electrical Engineering -
Ibrahimia School
BSC. Of engineering, Thanawia Ama -
Cairo University
2007 Diploma, Generation & Utilization of electrical energy