Dexter Pugh

Information Technology Application Support at Virtucom, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Stockbridge, Georgia, United States, GE

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Credentials

  • CFOT : Certified Fiber Optic Technician
    FOA
    Oct, 2015
    - Oct, 2024

Experience

  • Virtucom, Inc.
    • Information Technology & Services
    • 1 - 100 Employee
    • Information Technology Application Support
      • Aug 2021 - Present

      • Respond to and resolve workstation and application related issues • Minor repairing up Apple and PC devices • Basic Active Directory administration duties. • Reimaging of computers when necessary • Remote assistance to staff devices such as desk and laptops. • Incident IIQ ticketing system fulfilment. • Install, maintain, and upgrade workstation, peripheral hardware, software • Update desktop software/applications; maintain documentation on installed applications Maintain or troubles office related equipment: copiers, fax machines, printers email accounts, etc Show less

  • FEMA Reservist
    • Information Technology Specialist
      • Oct 2020 - Present

      To become skilled IT Managers and Specialists to the field Disaster Operations • Provide hands-on technical assistances to resolve hardware and software issues To become skilled IT Managers and Specialists to the field Disaster Operations • Provide hands-on technical assistances to resolve hardware and software issues

  • Kinshua Technologies, LLC
    • United States
    • Cable/Network Installer
      • Apr 2021 - Jun 2021

      Installed CAT 6, CAT6e, and Composite cables. • Termination/ Punch down RJ45 jacks/ patch panels for MDF/IDF • Installed J Hooks, operated scissor lifts, boom trucks onsite • Prep cabling for access control and IP camera phase Installed CAT 6, CAT6e, and Composite cables. • Termination/ Punch down RJ45 jacks/ patch panels for MDF/IDF • Installed J Hooks, operated scissor lifts, boom trucks onsite • Prep cabling for access control and IP camera phase

  • ProData Learning Center
    • United States
    • Student
      • Oct 2019 - Sep 2020

      Updating skill set through a valid post secondary institution to stay competitive Microsoft Office Specialists (Training: Word, Excel, PowerPoint, Outlook) Windows 10 (certified training) Updating skill set through a valid post secondary institution to stay competitive Microsoft Office Specialists (Training: Word, Excel, PowerPoint, Outlook) Windows 10 (certified training)

  • Comet Smarthomes
    • Marrieta
    • Technician II
      • Jul 2018 - Aug 2019

      • Implemented automated systems and wiring to modernize customers for enhanced technology for IoT • Network System Configuration – Managed the setup of Routers, Switches, Wireless Access Points • IT/ Helpdesk Support with customer’s personal peripheral devices • CAT X proper installations methods and troubleshooting for premium elected data transmissions • New Construction and Retrofit Wire Installation for Commercial/Networking and Automation Systems • Systematic Troubleshooting – superior ability to properly use A/V cable testers and toners • Surveillance System Installation and Setup – CCTV, DVR, NVR, IP Cameras including remote access • Distributed Audio and Video Integrated Systems eg: Just Add Power, Control 4 • Surround Sound System Installation and Configuration • Flat Panel TV and Projector System Installation Show less

  • Comcast/Xfinity
    • Communications Technician III/IT Specialist
      • Apr 2007 - Jul 2018

      • Installed internet, VOIP phone, and video services for commercial/residential customers • Ranked #1 team member of efficiency for resolved trouble tickets. 96% out of 100% (2017) • Most Improved Technician of Southeast Region of Comcast (2012) Performance Reward • Analyzed and resolve customer technical on- site issues and preparation of a detailed report • Identified ongoing problems; determined accuracy and relevancy of information evaluate alternatives • Worked with clients and customers to assess their needs, provide information, analytical and problem-solving to exceed expectations; along with communicating sales of available additional products and services; with guaranteed commitment of quality • Professional communication of information to individual or groups during weekly meetings. Provided training clear and convincing information through oral presentations. • Network administration phone assistance for installation of hardware and software components Show less

Education

  • Ashford University
    Masters of Arts, Teaching and Learning; Information Technology
    2008 - 2009
  • Central GA Technical College
    Certificate, CIS
    2002 - 2004
  • Macon State College
    Bachelor of Science, Information Technology

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