Experience

CFMOTO Powersports Inc

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Technical Writer / Trainer / Communcations Specialist

  • Jul 2016 - Present

  As Technical Communications Specialist for CFMOTO Powersports, my goal is to provide effective, quality, English translated technical documents for communication to the USA dealer network, with secondary consideration to the global CFMOTO network. Duties include working with CFMOTO-China factory personnel on the creation and updating of the entire line of ATV/SSV/UTV Service Manuals, Owner’s Manuals, Parts Catalogs, and Technical Bulletins. On occasion, I am tasked with creation of Dealer Letters, Knowledge Articles, FAQs, Videos, Video Script Writing, and assisting the factory with Manual Design and Layout. I am also responsible for the publishing and maintenance of technical support content on the CFMOTO-USA Dealer and Marketing websites. Additionally, I am the constructor and instructor of the factory technical training curriculum for CFMOTO-USA, and assist with marketing support when required. Show less



Loram Maintenance of Way, Inc.

• United States
• Railroad Equipment Manufacturing
• 500 - 600 Employee

• Manager - Technical Communications

  • Nov 2015 - Jul 2016

  As Manager of the Technical Communications Group, my goal is to create and distribute high quality technical documentation packages to Loram machines for our Fleet and OEM customers worldwide. My continuous improvement goals are to engage the various departments inside Loram, and establish a machine documentation package work flow that is repeatable, sustainable, with an emphasis on accountability and documented processes.

• Technical Writer

  • Feb 2012 - Jul 2016

  Providing technical documentation for Loram Rail Grinders, Rail Vacs, Track Lifters, Balllast Cleaners and other machinery for customers worldwide.



Cycle Country Powersports

• United States
• Spectator Sports
• 1 - 100 Employee

• Technical Writer / Technical Support

  • Jun 2010 - Jan 2011

  Provided effective, quality technical documentation and technical support communication to dealerships worldwide for company. Duties mirror the Polaris Industries work experience. Was entrusted with converting company manuals from Word to Microsoft Publisher, and changing manual creation to more efficient processes. Required heavy manipulation of engineering CAD images using Adobe products for step-by-step instruction manuals. Assisted company with website manipulation regarding product content, descriptions, fit charts and owner’s assembly manuals Show less



Polaris Inc.

• United States
• Manufacturing
• 700 & Above Employee

• Technical Writer / Technical Support

  • Oct 2001 - Jun 2010

  Provided effective, quality technical documents for communication to dealerships worldwide for company. Was entrusted in 2004 with converting company publishing software from Interleaf to Frame Maker 7.0 in a structured environment, to include multiple template layouts and designs, template creation, EDD maintenance and element creation. Technical Writer duties included creation/updating of Service/Repair Manuals, Owner’s Manuals, Technical Bulletins, Dealer Letters, Knowledge Base Articles, FAQs, Flash Videos, Video Script Writing, Manual Design and Layout. Responsible for publishing and maintaining technical support website as part of a team. Performed as Instructor for training schools of dealership technicians as required. Assisted with marketing support as required. Project management skills performed as an individual and as part of a team. Show less

• Technical Service Representative

  • Jul 2000 - Oct 2001

  Answered daily product support phone calls from consumers and dealer technicians. Provide technical support with dealership vehicle problems, approve warranty requests, diffuse customer escalations with dealerships, assist with parts department calls as needed, train technicians for certification as needed, support marketing efforts at company events. Planned and performed Technical Infield Updates for U.S. dealers.