Experience

SYSU INTERNATIONAL, INC.
• Philippines
• Manufacturing
• 1 - 100 Employee
• Application Support Analyst

  • May 2017 - Present


Fasttract Solution Inc.

• Philippines
• Information Technology & Services
• 100 - 200 Employee

• JUNIOR SAP BASIS CONSULTANT

  • Mar 2015 - Oct 2016

  • User administration. • Maintaining role & Profiles. • Use of compliance calibrator to check any conflict in Role. • Regular System Administration and Monitoring • Support package installation & kernel upgrade. • Performing various SAP Market place activities like software downloads, connection maintenance, coordination with SAP with various SAP message • System restarts (ABAP & JAVA). • Troubleshooting SAP startup problems. • Performing BR Tools operations. • Application of OSS Notes. Opening OSS connections. Carrying out transports. • Client administration activities like client deletion and local client copy • SAProuter Installation • ST-PI / ST-A PI Plugins update • SQL Data Back up • SOLMAN Administration • Supporting 20 plus company ( Ayala Corporation, Century Properties, Lamsan Holdings Inc, etc. ) Show less



Linaheim Corporate Services Inc.

• Financial Services

• NETWORK & SAP BASIS SPECIALIST

  • Jan 2007 - Mar 2015

  Network Specialist • Install in-house developed and third-party client-server applications to workstations • Research and resolve client request for assistance on hardware troubles and refer the more complex problems to more senior technical staff. • Implement and monitor PC standard and procedures. • Monitor problem and change activities by maintaining trouble and change request logs. • Verify the accuracy of all problem-related information before processing or releasing to users • Ensure that there are sufficient levels of spare equipment at any time and equipment undergoing repairs are tracked. • Troubleshoot reported hardware problems and provide service reports to identify the cause of the problem. • Maintain a log of equipment installed in LGC. SAP Basis • Participate in EHCP 5 Upgrade. • User administration. • Maintaining role & Profiles. • Use of compliance calibrator to check any conflict in Role. • Maintaining & assigning FSCM and ERP Role • Regular System Administration and Monitoring. • SAP Data backup • Support package installation & kernel upgrade. • Performing various SAP Market place activities like software downloads, connection maintenance, co ordination with SAP with various SAP message. • System restarts (ABAP & JAVA). • Troubleshooting SAP startup problems. • Performing BR Tools operations. • Application of OSS Notes. Opening OSS connections. Carrying out transports. • Client administration activities like client deletion, client export/import, local client copy, User master export/import Show less



AirFreight 2100 Inc

• Logistics and Supply Chain

• HELPDESK ANALYST

  • Aug 2007 - Dec 2011

  Research and resolve client request for assistance and refer the more complex problems to more senior technical staff. Install, test, troubleshoot and maintain client side application including network issues regarding LINA Group-owned network. Implement and monitor PC standard and procedure. Resolve customer problems in the use of the application and to report to the Head of the Data Center Operations Group unresolved problems encountered at the customer’s premises. Document initial customer requirements and participate in the evaluation of the merit of the request for approval for application enhancement or new development. Turnover the documents to the Senior Project Manager for execution. Coordinate the roll-out of applications with the customer and the implementation team in the matters of scheduling, customer authorization, customer facility readiness, use nomination. Monitor problem and change activities by maintaining trouble and change request logs. Write simple SQL scripts for purposes of patching the data in the database tables. Verify the accuracy of all problem-related information before processing or releasing to users. Show less



DOS 1 (Dynamic Outsource Solution)

• CUSTOMER SERVICE REPRESENTATIVE

  • Apr 2006 - Aug 2007

  Provide complete and accurate information to customers. Maintain required Service Levels and Quality Standards at all times. Provide resolution on customer request within set parameters of Customer Services Management. Maintain telephone courtesy throughout online transaction. Ensure responsiveness on all types of customer request. Dictate transaction flow and maximize call duration for an ideal period. Make certain to offer best options to customer when resolving customer concerns. Show less