Experience

Institute of Directors Zimbabwe (IoDZ)

• Zimbabwe
• Business Consulting and Services
• 1 - 100 Employee

• MEMBERSHIP RECRUITMENT OFFICER

  • Jul 2022 - Present

   Performing outbound welcome and sales calls and/or email to new members. Working with the Membership Officer - Experience in implementing membership experience strategies.  Delivering an excellent level of service to members, ensuring well-informed and prompt responses to membership enquiries, cost efficiency and system development.  Developing a thorough knowledge of IoDZ members ensuring identification of any emerging trends, aspirations, behaviours, and needs.  Developing and implementing tools, channels, and activities to ensure a smooth membership sign up and payment process, as well as strong membership engagement, whilst accurately maintaining, recording, and updating the CRM database.  Working with the Financial Controller to ensure correct processes are in place to maximize the efficiency of the CRM in terms of membership subscription payments including direct-debits and send out invoices, reminders, and follows up on payments.  Providing regular data and statistical analysis to the Marketing and Business Development Manager regarding recruitment and retention activity such as: new member route, recruitment & retention results against target, potential and actual lapses.  Providing consistently high-quality customer service to members and prospective members through all forms of communication including phone, email, letter and face-to-face.  Developing a thorough knowledge of the CRM database system. Train other staff on database inputting and data extraction where necessary.  Responding to all tasks set by the Iodz Marketing and Business Development Manager in a timely and effective manner; to assist/cover other staff members when required. Show less



Adonai Security Services

• Zimbabwe

• Marketing and Administration Officer

  • Feb 2021 - Apr 2022

   Identifying potential markets, conducting extensive cold calling and industrial visits with an emphasis of customer acquisition.  Identifying areas of improvement in the brand strategy, product /service offerings, sales tactics, marketing strategy and promotional strategies.  Managing the customer database, attending to customer queries, ensuring customer retention and stakeholder relationship management  Procurement and disbursement of security kits, fuel for deployments, vehicle servicing and weapons servicing,  Develop, review and maintain training schedules and materials. Show less



Zimbabwe Council of Churches

• Zimbabwe
• Non-profit Organizations
• 1 - 100 Employee

• Programmes Assistant

  • Jan 2019 - Dec 2020

   Developing and maintaining the Institution’s database  Project planning, monitoring, evaluation and reporting  Facilitating trainings and awareness campaigns  Crafting research questions and facilitating the enumeration process for researches  Data capturing, analysis and interpretation.  Developing and maintaining the Institution’s database  Project planning, monitoring, evaluation and reporting  Facilitating trainings and awareness campaigns  Crafting research questions and facilitating the enumeration process for researches  Data capturing, analysis and interpretation.



Haven Agri-Construction Zimbabwe

• Zimbabwe

• Marketing and Operations Assistant

  • Jan 2018 - Dec 2018

   Prospecting, telemarketing and visiting potential customers.  Benchmarking and identifying areas of improvement in service offerings, emerging markets and the overall communications strategy  Post-work follow-up, addressing complains and dissonance  Managing and addressing company database while offering tips customer growth strategies relative to specific groups.  Monitoring the workflow charts relative to goals and deadlines  Prospecting, telemarketing and visiting potential customers.  Benchmarking and identifying areas of improvement in service offerings, emerging markets and the overall communications strategy  Post-work follow-up, addressing complains and dissonance  Managing and addressing company database while offering tips customer growth strategies relative to specific groups.  Monitoring the workflow charts relative to goals and deadlines



Indo-Zim Technology Centre

• harare, Zimbabwe

• Business Development and Marketing

  • Aug 2015 - Jul 2016

  Brand strategy, prospecting, extensive cold calling and industrial visits, market and marketing research, job costing, marketing consultancy to SMEs, ad designing, events management and stakeholder relationship management... Brand strategy, prospecting, extensive cold calling and industrial visits, market and marketing research, job costing, marketing consultancy to SMEs, ad designing, events management and stakeholder relationship management...