ICT Coordinator

• Aug 2021 - Present

ICT Technical Specialist

• Aug 2020 - Jun 2021

• Responsible for the day-to-day Helpdesk and was involved in the implementation of both hardware and software solutions, telecommunications, monitoring of network operations and assisting with security enhancements. • Implement the ICT Engineering Project Site (WIFI, Fiber, Copper, P2P) for office expansions. • Suggest to IT management and assess the effectiveness of technology resources already in use or new systems that should be implemented. • Update IT related inventory, reorders and warehousing. Show less

IT Specialist

• Sep 2019 - Jan 2020

• Ensure to follow standard operating procedures and meet service level agreements. • Assist in development and enhancement of IT systems and so other department systems. • Assess potential risks and technical challenges and prepare appropriate mitigation plans. • Analyze system issues and provide resolutions. • Recommend process improvements to ensure system reliability, scalability, security, integrity and performance. • Provide support and manned for IT department and end users in this organization. • Ensure that computer hardware and software, as well as networks and servers, work consistently and correctly. • Installs programs, configure networks and databases, and provide assistance to end users. • Focuses on one or more areas of IT support, such as information security, database administration, web development, or web server maintenance. • Plan, Strategize and Monitor the company’s marketing campaign to reach the target audiences and generate more clients. Show less

IT Operations Manager

• Jun 2016 - Jun 2019

• Analyze and improve organizational processes by leading and guiding each department team, project managers to improve quality, productivity and efficiency and making sure an organization is gearing towards the company goal, with a smooth efficient service that meets the needs and expectations of customers and clients or even beyond. • Responsible for planning and executing projects by leading and managing the service delivery of all IT infrastructure operations, to include, server and storage management, messaging support, and remote access. Manages multi-discipline technical teams, providing Tier 2 and Tier 3 level troubleshooting, incident response, root cause analysis, risk analysis and management, and IT service improvement. • Work with vendors, based on requirements from project owners to define timeline and deliverable. Manage vendors to meet the deadlines and develop quality deliverable, ensure integration and communication across project team and vendors. • Oversees HR and Finance duties, such as attracting talent and setting training standards, hiring procedures and minimize its cost. • Develop company's ICT Governance, policies, rules and procedures to mitigate risk and minimize its impact towards the company and/or the project implementations. • Plan, Strategize and Monitor the company’s marketing campaign to reach the target audiences and generate more clients. Show less

ICT Coordinator

• Apr 2012 - Apr 2016

• Were promoted in the role after three years due to outstanding performance and for being a responsible ICT department team leader.• Managed department annual budget of USD 400,000 to USD 600,000 and successfully stayed under the budget for a couple of years.• Lead a multinational team of ICT Professionals (2 Filipino, 2 Indians, 1 Pakistan and 5 Saudi) and has streamlined department operations and provide quality and timely support to more than 300 users/workstations(desktops and laptops), more than 50 network printers, 300 IP Phones, mobile devices, 14 physical servers and more or less 30 network (UTP/Fiber) devices, satellite and a short/long range wireless connectivity.• Has implemented some network roles and security measures in order to strengthen security and fair distribution of ICT services without jeopardizing the company employee’s performance and output.• Generated and implemented a more effective Department Procedures, ICT Governance and Work Instructions ensuring documentations are parallel with the ISO standards and policies.• Successfully manage ICT related projects to keep on the budget, minimal risk and completed earlier or on-time.• Launched a project-wide ticketing systems (ITSM) that led to an increase in efficiency of departments’ response time by 90% on average and was able to integrate the company ICT inventory of assets and automate its library of information.• Continually research, developed, planned and implement ICT Systems and Applications Analysis for its improvements and upgrades.• Has supported the computer system aspects of the Company’s Industrial Machinery (Electromechanical), Automation and SCADA processing such as; o HGG Profiling Machine (PLC Bases)o Plasma OxyCutting Machine (PLC Based)o Mueler Pipe Cutting Machine (PLC Based)o HID Proximity Card Reading System (Timekeeping System)o Weather Station (RTU Based)o Canteen Management System (Integration with Timekeeping Card System)o CCTV IP Camera System Show less

ICT Engineer

• Jul 2009 - Apr 2012

•Systems Administration/Systems Analysis/IT Infrastructure Management & SecurityImplement, maintain, and support IT and information systems to meet the business needs of organizations and scale as organizations grow. They analyze and create tests, and develop specifications and requirements for developers and programmers to follow. They usually are not involved directly in software or hardware development.• Applications Analysis/Technical Support/Help Desk Management- Ensure that IT related services (technical and application support) are dealt in timely, procedural and in a company standard manner.- Contribute in improving customer support by actively responding to queries, handling complaints and provide effective resolution and stakeholders are properly informed.- First port of call and initial troubleshooting of ICT problems and resolution and apply the best practices through the entire technical support process prior to its scalation to the supplier for L4 support.- Configure, reconfigure, install, troubleshoot on hardware, business applications, databases management systems, other IT related tools and technologies.- Performs moderate and complex software modifications as per company standards for accessibility, security, recovery and other user specific work related task.- Logging and documenting all ICT problems and resolutions as per company standards and policies.- Inducting new staff on ICT systems and IT related policies & procedures.• Backup Administration and Disaster Preparedness Administration - Responsible for the backup and recovery software implementation and management for all Windows operating systems within the infrastructure.- Carry out regular capacity planning for the Backup infrastructure.- Perform restoration of data on request or as part of periodic test drills.- Updating inventory, documentation on software configuration and retention schedule, and standard operating procedures on a regular basis. Show less

ICT Engineer

• Feb 2008 - May 2009

• Maintains and manages the inventory of the company’s ICT equipment and assets. • Responsible for developing interfacing between Global Systems and Local Systems through a close coordination with the Company Systems Manager based in the main Headquarter (Milan, Italy). • Responsible for the implementation & management of ICT infrastructure in the area of assignment. • Assist in hardware and software acquisition recommendations including helping users assess needs and provide justification for equipment and services • Responsible for managing technical aspects of ICT related activities. - Ensuring data is backed up on a regular basis - Systems, Network and Applications Analysis - Overseeing computer security and anti-virus updates etc. - Providing ICT support to computer users within the office - First port of call and initial troubleshooting of ICT problems and resolution. Show less

IT Supervisor

• May 1999 - Aug 2007

• Company Website Administration (Web Server Admin, Cpanel, WHM, Domain, CMS-Elefante/Fantastico, etc.) • Responsible for the provision of IT infrastructure services including desktop applications, Local and / or Wide area networks, IT security as well as the Annual IT Budget. • Working with senior management to propose, agree and deliver IT services to defined Service Level Agreements. • Has manage the IT department includes staff appraisals, disciplines and career development. • Has develop and maintain the disaster recovery plan and In-charge of Data Banking • Provide a monthly written report to the IT Director on all aspects of the IT Department. • Desktop Publishing Works (Publisher, Photoshop, Corel Draw, PageMaker) • Responsible for IT hardware, software and maintenance procurement. • Assists in managing the use and maintenance of all office equipment and assists in the production and reproduction of printed materials. Show less