Experience

VISAYA

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Process Associate I

  • Apr 2023 - Present



transcosmos Asia Philippines Inc.

• Philippines
• Outsourcing/Offshoring
• 200 - 300 Employee

• Associate (Email)

  • Sep 2021 - Feb 2023

  Customer Experience Division 32nd Flr, One Corporate Center, Meralco Ave. cor. Julia Vargas Ave. Ortigas Center, Pasig City, Metro Manila Responsibilities: - Assists customer’s requests for their orders. (Cancellation & Amendment) - Answers customer inquiries such as order tracking and other product related inquiries. - Trained to handle high priority tickets which focuses on product complaints. Customer Experience Division 32nd Flr, One Corporate Center, Meralco Ave. cor. Julia Vargas Ave. Ortigas Center, Pasig City, Metro Manila Responsibilities: - Assists customer’s requests for their orders. (Cancellation & Amendment) - Answers customer inquiries such as order tracking and other product related inquiries. - Trained to handle high priority tickets which focuses on product complaints.



SYKES Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2019 - Jan 2021

  Manual Outbound Collections Dept. Glorietta BPO 1 Office Tower, Hotel Dr, Ayala Center Makati, Metro Manila Responsibilities: Manually dial customers to collect debt from their credit card. Offers alternative arrangements for customers to make a payment. Answers customer inquiries regarding the account information. Manual Outbound Collections Dept. Glorietta BPO 1 Office Tower, Hotel Dr, Ayala Center Makati, Metro Manila Responsibilities: Manually dial customers to collect debt from their credit card. Offers alternative arrangements for customers to make a payment. Answers customer inquiries regarding the account information.



dnata

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• IT Property and Custodian

  • Sep 2018 - Jun 2019

  Finance and Administration Department, dnata Inc. 4th Level, Rm. 425,IPT Bldg, NAIA Terminal 1 Pasay City, Metro Manila Responsibilities: - Performs basic Troubleshooting (PC, printers, wi-fi router, & etc.) - Collecting data for consolidation of IT Equipments to MS Excel - Backing up and organize security camera footages Finance and Administration Department, dnata Inc. 4th Level, Rm. 425,IPT Bldg, NAIA Terminal 1 Pasay City, Metro Manila Responsibilities: - Performs basic Troubleshooting (PC, printers, wi-fi router, & etc.) - Collecting data for consolidation of IT Equipments to MS Excel - Backing up and organize security camera footages