Experience

ViewQwest

• Singapore
• Telecommunications
• 200 - 300 Employee

• Project Specialist

  • Oct 2021 - Present

  Responsibilities: - Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.- Delegate tasks to the Manage service, Service delivery, Engineering team and select whom are best positioned to complete them.- Meeting with customer and project team members to identify and resolve issues.- Submitting project deliverables and ensuring that they adhere to quality standards.- Establishing effective project communication plans and ensuring their execution.- Adjust schedule and target on the project as needed when encounter changes without compromising the clients’ expectations and schedule set out.- Communicating with Project Director to keep the project aligned with their goals and handover schedule.- Identifying and developing new opportunities with clients.- Obtaining customer acceptance of project deliverables.- Managing customer satisfaction within the project transition period.

• Network Operations Center

  • Oct 2020 - Present

  Responsibilities:1) Monitoring- Responsible for the monitoring of servers, systems & networks in an environment requiring 24 X 7 X 365 uptime.- Provides escalation point for all system generated events/alerts and user generated incidents.- Follow established Standard Operating Procedures in response to system alerts and routine tasks with consistent accuracy.2) Troubleshooting- Performs technical analysis of system issues and outages as they occur across customer enterprise networks.- Performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers.- Able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. Perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.3) Reporting- Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports- Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary4) Customer support- Responsible for 1st level and 2nd level response to customers.- Open trouble ticket for customer reported the incident and follow through ticket management process till ticket closure- Provide response to customer technical support queries through email as well as phone calls



UBAC-Group Pte Ltd

• Singapore
• Information Technology & Services
• 1 - 100 Employee

• Lead Network Engineer (GPON)

  • Oct 2016 - Sep 2020

  Responsibilities: - Overall in charge of GPON projects. - Deployment, configuration, and commissioning of FTTx/GPON OLT and ONU equipment for the services like High-Speed Internet, Voice & IPTV. - Provides first to mid-level of network support with 24 x 7 availability. - Escalate to and follow up with vendor for problems that can't be solved. - Provide corrective actions. - Troubleshoot the service to identify the most appropriate resolution path - Prepare technical reports. - Prepare handover documents