Experience

Los Angeles Rams

• United States
• Spectator Sports
• 400 - 500 Employee

• Rams Ambassador

  • Jul 2023 - Present

  » Collaborated effectively with various stakeholders, including SoFi Stadium personnel, Rams internal teams, and external vendors like SoFi Stadium GX, Accessibility Services, CSC Stadium Management, Legends Hospitality, and Legends Retail, to successfully address operational challenges. » Demonstrate a proactive demeanor by engaging with patrons, offering guidance on stadium facilities, and directing visitors to essential locations such as restrooms, exclusive clubs, and concession stands. » Deliver exceptional customer service to both internal and external clients, contributing to the enhancement of overall guest satisfaction and interaction quality. » Play a pivotal role within the Client Services division, actively supporting multiple teams including Member Services, Club Services, and Suite Services. Show less



Sender One Climbing, Fitness and Yoga

• United States
• Recreational Facilities
• 1 - 100 Employee

• Customer Experience / Facilities Specialist

  • Aug 2022 - Present

  Evaluate and provide necessary response to safety concerns within facility in a timely manner

• Customer Experience Supervisor

  • Mar 2021 - Nov 2022

  » Conceptualized and led a successful fundraising proposal to enhance community engagement and increase impact» Proven expertise in event planning and coordination, working with national organizations to ensure successful and impactful events that align with business objectives» Strong ability to build and maintain relationships with the community, stakeholders, and partners, contributing to a positive image and reputation of the company» Conducted research on competitors and industry practices to identify opportunities for organization to elevate customer experience Show less



ZeroHour EDC

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Marketing Manager

  • Jan 2013 - Present

  » Track and analyze KPIs to assess the progress and effectiveness of marketing campaign » Research, analyze, and present industry findings to establish long-term partnerships » Supervise and manage day-to-day operations of client accounts, ensuring timely and effective communication and delivery of service » Ensure appropriate resource allocation to optimize campaign performance » Monitor conversion rates of allocated channel budgets to evaluate ROI and recommend necessary adjustments » Evaluate and approve marketing campaigns to ensure they align with company values and brand guidelines Show less



Best Buy

• Retail
• 700 & Above Employee

• Magnolia Home Theatre Expert Consultant

  • Sep 2014 - Apr 2021

  » Proven track record of driving and producing revenue through successful management of client projects and relationships » Skilled in anticipating and solving possible problems with projects to ensure timely delivery and client satisfaction » Strong ability to analyze market trends and customer needs to develop effective business strategies that drive revenue growth » Excellent communication and interpersonal skills, with a talent for building and maintaining long-term relationships with clients Show less



Alo Yoga

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• E-Commerce Inside Sales Coordinator

  • Mar 2019 - Jul 2019

  » Collaborated with social media influencers to establish and maintain professional relationships, driving engagement and expanding brand reach » Designed and executed packages for high-level clients, leveraging social media channels to foster utilization and maximize impact » Partnered with the marketing team to help develop and execute successful campaigns, aligning with company goals and objectives » Received comprehensive training across marketing, e-commerce, and operations to achieve a well-rounded understanding of the business and contribute to overall success » Ensured client-company success through high-level customer service, delivering personalized and effective solutions that met the unique needs of each client Show less



FluxMob

• Huntington Beach, California, United States

• Production Intern

  • Jun 2013 - Jul 2016

  » Managed digital and print media assets for the marketing team » Provided weekly business metric updates for investors » Acted as a content creator and assistant project manager to raise funds for further project development » Developed a reporting template to streamline and simplify the passage of information through the project development funnel » Shadowed developers and content designers to efficiently source materials required for final product design » Managed digital and print media assets for the marketing team » Provided weekly business metric updates for investors » Acted as a content creator and assistant project manager to raise funds for further project development » Developed a reporting template to streamline and simplify the passage of information through the project development funnel » Shadowed developers and content designers to efficiently source materials required for final product design