Experience

Cermati.com

• Indonesia
• Financial Services
• 300 - 400 Employee

• Coordinator Ops

  • Jul 2017 - Present

  • Manage overall operation on the call center and logistics• Strategically hire, train, and manage Operation teams• Implement and refine process and procedures to improve overall operations and meet SLA’s• Partner with product team to determine how technology help to streamline day to day operation.• Previous experience managing and optimizing call center and logistics is highly proffered. • Analyze key operations metrics to determine KPI and SLA for operation team. • Review issues within day to day operational processes and come up with actionable solutions.• Liaise with Product team for any product changes that impact the KYC team.• Monitor all dashboard on daily basis (including if any system bugs are found even if it's already automated).• Detect & Analyze abnormal pattern in a specific location, route, or period, and propose actionably troubleshoot.



PT. Swara Sarana Rekacipta / SSR

• GA,Purchasing Manager & Personal Assistant

  • Aug 2014 - Jun 2017

  • Plan and coordinate all installations (telecommunications, electricity etc.) and refurbishments/reinstatements.• Manage the upkeep of equipment and supplies to meet health and safety standards.• Inspect buildings’ structures to determine the need for repairs or renovations.• Review utilities consumption and strive to minimize costs.• Supervise all staff facilities staff and external contractors.• Control activities like working space allocation, waste disposal, building security etc.• Allocate office space according to needs.• Handle insurance plans and service contracts.• Keep financial and non-financial records.• Perform analysis and forecasting.• Prepare purchase order for contracts submitted/ prepared in Head Office.• Source new suppliers/vendors for all materials.• Manage all PO service in alignment with PR service requested by Units, monitor all service schedule maintenance including sparepart services.• Manage and finalize logistic arrangements in assigned area.• Manage good relation with all vendors.• Set the Director's schedules, both on business and personal.• As liaison of outsiders.• Checking all company reports and preparing company presentations.• As personal note taker for making minutes of meeting.• Accompany the Director.• Manage other personal matters of Director.