DeWayne Dawkins
Global Leader, Revenue Services and Operations Strategy at IBM Services- Claim this Profile
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Topline Score
Bio
Trey Lundt
I've known DeWayne for nearly 10 years, and he never ceases to amaze me with his attention to detail. His ability to understand and tweak processes has helped improve cash-flow and lower DSO in all of his organizations. DeWayne is a solid strategist, and understands how to deploy his employees to achieve the company revenue objectives. DeWayne would be a valuable asset to any team.
Orlando S. Castillo, M.Ed.
I had the distinct pleasure to work with Louis and I must say that his practical experiences as well as solid knowledge of Credit and Finance and other areas were invaluable to me as well as the organization. Louis is a seasoned, experienced and results driven credit professional. I would strongly recommend Louis's expertise and leadership to any corporation in the operations, credit or financial field. Louis has a solid operational and financial understanding of Reliant's business and offered excellent financial counseling to senior management.
Trey Lundt
I've known DeWayne for nearly 10 years, and he never ceases to amaze me with his attention to detail. His ability to understand and tweak processes has helped improve cash-flow and lower DSO in all of his organizations. DeWayne is a solid strategist, and understands how to deploy his employees to achieve the company revenue objectives. DeWayne would be a valuable asset to any team.
Orlando S. Castillo, M.Ed.
I had the distinct pleasure to work with Louis and I must say that his practical experiences as well as solid knowledge of Credit and Finance and other areas were invaluable to me as well as the organization. Louis is a seasoned, experienced and results driven credit professional. I would strongly recommend Louis's expertise and leadership to any corporation in the operations, credit or financial field. Louis has a solid operational and financial understanding of Reliant's business and offered excellent financial counseling to senior management.
Trey Lundt
I've known DeWayne for nearly 10 years, and he never ceases to amaze me with his attention to detail. His ability to understand and tweak processes has helped improve cash-flow and lower DSO in all of his organizations. DeWayne is a solid strategist, and understands how to deploy his employees to achieve the company revenue objectives. DeWayne would be a valuable asset to any team.
Orlando S. Castillo, M.Ed.
I had the distinct pleasure to work with Louis and I must say that his practical experiences as well as solid knowledge of Credit and Finance and other areas were invaluable to me as well as the organization. Louis is a seasoned, experienced and results driven credit professional. I would strongly recommend Louis's expertise and leadership to any corporation in the operations, credit or financial field. Louis has a solid operational and financial understanding of Reliant's business and offered excellent financial counseling to senior management.
Trey Lundt
I've known DeWayne for nearly 10 years, and he never ceases to amaze me with his attention to detail. His ability to understand and tweak processes has helped improve cash-flow and lower DSO in all of his organizations. DeWayne is a solid strategist, and understands how to deploy his employees to achieve the company revenue objectives. DeWayne would be a valuable asset to any team.
Orlando S. Castillo, M.Ed.
I had the distinct pleasure to work with Louis and I must say that his practical experiences as well as solid knowledge of Credit and Finance and other areas were invaluable to me as well as the organization. Louis is a seasoned, experienced and results driven credit professional. I would strongly recommend Louis's expertise and leadership to any corporation in the operations, credit or financial field. Louis has a solid operational and financial understanding of Reliant's business and offered excellent financial counseling to senior management.
Experience
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Global Leader, Revenue Services and Operations Strategy
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2017 - Present
Identified solutions and supported the transition of customers to IBM product offerings. Nurtured partnerships and alliances that enabled IBM to offer differentiated solutions, capture market share, and maintain a global leadership position. • Selected for this role to transform the organization and accelerate revenue recognition by applying agile methods and sharper go-to-market alignment when IBM acquired SoftLayer.• 23% sales boost achieved by eliminating potential deal stopping roadblocks through constant collaboration with global sales executives and assisted with offerings portfolio and delivery capability in global geos to deliver total customer solutions. • Facilitated senior-level committed delivery dates (CDD) war room meetings to improve CDDs and speed revenue recognition.• Worked directly with IBM clients to resolve customer migration issues.• $3 million+ in new receivables realized within the first eight months by creating new value plays or product offerings to incentivize customers to use IBM products. Show less
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Director, Revenue Services - (Reduced DSO while Increasing Revenue)
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2008 - 2017
Led a multi-billion dollar revenue services team. Oversaw a worldwide organization servicing thousands of clients across seven geographies and 100+ countries. Managed daily operations for customer credit and finance functions utilizing business partner tools and services inclusive of D&B, credit terms, invoicing, collections, bad debt reduction, customer service, and compliance management. • Served as a member of the executive strategy team responsible for defining go-to-market timelines and execution plans. • Achieved an 85% employee retention improvement and 7% reduction in client churn.• Hired additional headcount to manage the collection effort and increased credit risks analysis reviews to prevent losses.P&L Management• Developed a transformation plan to stabilize, grow, and scale the business to reinvigorate the business management system, talent recruitment and development approach, strategy and innovation roadmap as well as delivery methods and governance. • Maintained a bad debt percentage of less than 1.2% YTY while growing receivables by more than 70% YTY with significant expansion outside the US.• Created a signature client experience and transformed to a service culture that enhanced customer satisfaction by launching a client first initiative involving global communications training and pertinent actions. • Strengthened cost management and lifted productivity to drive profits and fund investment in new tools and services including in the management of third-party contracts, addendums and reports. Global Financial Operations Oversight• Identified global talent to support growth in emerging markets such as global delivery in Japan, Middle East, and China. • Maintained excellent service provider business controls and compliance certifications required by IBM accounting rules.• Recognized organizational strengths and weaknesses during the tough decisions necessary for long-term improvements. Show less
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DHL Worldwide Express
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India
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Appliances, Electrical, and Electronics Manufacturing
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Senior Finance Manager, Global Commercial Clients
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2005 - 2008
- Managed Credit Risk portfolio for all International and Government customers (~$1.2B annual revenue) to ensure that corporate goals and policy performance exceeded corporate expectations. - Implemented a new dunning program that reduced bad debt expense by $800k annually. - Managed Credit Risk portfolio for all International and Government customers (~$1.2B annual revenue) to ensure that corporate goals and policy performance exceeded corporate expectations. - Implemented a new dunning program that reduced bad debt expense by $800k annually.
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Education
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Texas State University
BBA, Finance
Community
