Destination Wedding Consultant

• Sep 2021 - Present

Cabin Safety Trainer

• Jul 2019 - Apr 2021

• Facilitate and assist with the design and development of regulatory training programs.• Facilitate flight attendant initial training, recurrent training, first aid training, pilot EPT and crew resource management.• Facilitate and supervised class of 21 students.• Assist management in hiring process for flight attendants, with pre interview documentation and face-to-face interviews with potential candidates.

Terms of Employment Committee

• Apr 2019 - Apr 2021

• Understand and have knowledge of the Terms of Employment.• Bi-monthly meetings with director of inflight and Vice President to discuss and negotiate necessary changes on behalf of all cabin crew.• Oversee company changes to modernize procedures and organization for cabin crew.

Service Director/ Incharge Flight Attendant

• Jan 2017 - Apr 2021

• Completed an intense 5-week safety training.• Create professional client relationships in Business Class to enhance customer experience.• Ensure on time performance.• Provide ongoing customer service to all passengers while adhering to the Air Canada vision of the best-in-class service.• Maintain effective communication between flight deck and cabin crew prior to and during flights to promote smooth operations.• Identify issues, analyzed information and provided solutions to problems.• Attend workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures. Show less

Flight Attendant

• May 2014 - Apr 2021

• Completed initial Flight Attendant Training• Participate in pre-flight briefings, pre-flight inspections and preparation of aircraft • Operated on both E175 and Q400 aircraft type• Greet and engage with passengers, direct them to their seats and ensure baggage is safely stowed• Represent the Air Canada Express brand• Provided ongoing customer service to all passengers• Comply with Federal Regulation procedures during all stages of flight• Upheld Sky Regional’s highest standard of safety Show less

Inflight Support

• Mar 2019 - Aug 2019

• Oversaw and evaluated the level of interaction between departments.• Prevented and minimized disruptions to the operation by analyzing and reporting trends and providing feedback to managers.• Provided mentorship to cabin crew to ensure all safety and service objectives and standards were met.

Onboard Service Trainer

• Nov 2017 - Apr 2018

• Instructed initial service training and annual service training as per, Air Canada's best in class service standards.• Assessed skill level, professionalism, and grooming standards of Cabin Crew and reported all findings.• Identified patterns and trends through onboard coaching and assessment flights, that resulted in undesirable outcomes or compromised program compliance.