Experience

Clinica Colorado

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Practice Manager

  • Jan 2020 - Present

  Actively participate in strategic planning and change management as part of the leadership team.Manage and supervise the Medical Assistant Manager and three Medical Reception staff.Oversee staff scheduling and manage EMR calendars.Create, analyze and revise clinic workflows on a regular basis.Design and update clinic policies and procedures.Manage revenue cycle practices from insurance documentation and payment posting to reviewing superbills and submitting claims.Responsible for credentialing and re-credentialing of medical providers.Serve as HR/Payroll administrator for the organization and maintain all personnel files/documentation.



Kids First Health Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Practice Management

  • Aug 2012 - Oct 2019

  • Managed the recruitment, hiring, training, coaching and supervision of 30 clinical staff members, including medical providers, behavioral health professionals, health educators, medical assistants and patient navigators. • Partnered with clinic staff and executive leadership to address operational issues, solve problems, and assist in the delivery of patient care activities to ensure the successful operation of clinics. • Managed all quality improvement initiatives including Patient Centered Medical Home (PCMH), Accountable Care Collaborative (ACC), Meaningful Use, Better Care, Better Cost, Better Colorado (BC3), Behavioral Health Integration, and Team-Based Care.• Conducted monthly, quarterly and annual assessments of programs, identify weaknesses, create and implement mitigation plans to improve quality of programs and ensure compliance with all grant requirements.• Compiled data and submit progress reports to funders and partnering agencies on a monthly, quarterly and annual basis.• Coordinated the agency’s conversion to Electronic Health Records and currently oversee all upgrades, interfaces and ongoing staff training.• Created policies and procedures to ensure compliance with medical regulations and standards for quality of care and customer service while maintaining consistency and establishing best practices in Kids First operations. • Assisted in the management of budget and financial operations by effectively controlling practice expenses.• Educated on and advocated for the agency and school-based health programs on several committees and work groups throughout the Denver metro area.• Oversaw Provider Credentialing.



Clinica Family Health

• United States
• Medical Practices
• 100 - 200 Employee

• Assistant Director of Dental Operations

  • Feb 2011 - Jun 2012

  • Developed and implemented all clinical and operational training programs for the dental department. • Created and facilitated presentations on the dental program for all medical and administrative staff.• Facilitated the acquisition of a pediatric dentist to increase access to care and generate revenue.• Established the hygienist on the pods project, significantly increasing the organization’s Medicaid income.• Mastered the details of maintaining a large dental practice with various specialties and special projects.• Developed, modified, and maintained a complex scheduling system for clinical and non-clinical staff.• Orchestrated the restructuring of the dental department in order to maximize productivity and efficiency.• Set up and maintained privileges at The Children’s Hospital for the pediatric dentist and dental assistants.• Improved cash safety by replacing locking file drawers with lock boxes at all front desk stations.• Coordinated the recruitment, hiring, training, coaching and support for all dental staff.• Utilized departmental data on productivity, collections, and no show rates to make process improvements.• Collaborated with the Billing, Finance, IT, Pharmacy and HR departments, as well as Children’s Hospital and various vendors in order to ensure the best possible outcomes for the department.• Assured that HIPAA, CLIA, OSHA, Safety, and Joint Commission requirements were met.

• Clinic Operations Manager

  • 2008 - 2011

  • Prepared and presented facilitation trainings for staff members from Clinica and other medical facilities.• Managed the group visit and case management programs.• Improved productivity by increasing case management monthly encounters from 798 to 1000.• Increased the percentage of diabetic patients with self-management goals from 58% to 75%.• Hired, trained, coached and mentored six case managers and one group visit coordinator.• Utilized behavioral health and group visit data to develop and implement program improvements.• Organized and facilitated weekly Group Visit Committee Meetings with a cross functional team.• Actively participated in site managers meetings, patient centered medical home committee meetings, case manager work group meetings and accountable care collaborative meetings.• Assisted with daily facilities management; including the facilitation of maintenance and repairs for administrative and clinical equipment, and coordinating the resolution of IT and phone problems.



Bright Horizons

• United States
• Education
• 700 & Above Employee

• Lead Kindergarten Teacher

  • Jul 2007 - Dec 2008

  • Designed and facilitated daily curriculum/learning activities based on the children’s interests. • Supervised and coached three assistant teachers with curriculum development and classroom management.• Collaborated with parents and school leaders to increase consistency and effectiveness of the program.• Utilized supportive social learning and natural consequences to improve self-image and social skills. • Documented/Communicated daily classroom activities for parents, teachers, and visitors.



Aspen Center For Autism

• Program Coordinator

  • Aug 2004 - Jun 2007

  • Created individualized curriculum based on physical, academic and developmental abilities.• Developed and implemented behavior plans to assist the children’s transition back to public school.• Supervised and provided training and support for six classroom teachers.• Collected and analyzed data on academic, social and behavioral goals and objectives.• Facilitated monthly meetings with parents and school district representatives to review progress, and update goals/objectives.



Boulder Journey School

• United States
• Education Administration Programs
• 1 - 100 Employee

• Lead Teacher

  • Jan 2002 - Aug 2004

  • Planned curriculum and facilitated provocative learning experiences based on the children’s interests. • Supervised and supported five intern teachers on a daily basis in the classroom, as well as with their graduate papers/projects. • Provided a variety of materials for the children’s exploration, growth, and development.• Observed and documented daily classroom experiences through photographs, videos and children’s quotes.



Center for Creative Leadership

• United States
• Professional Training and Coaching
• 700 & Above Employee

• Program Coordinator

  • Jun 1997 - Dec 2001

  • Developed and facilitated experiential exercises around communication and team building.• Prepared and presented leadership development curriculum and activities • Prepared assessment data on participants• Debriefed program successes/outcomes to make revisions/improvements.