Desktop Support Specialist

• Mar 2023 - Present

Help Desk Manager

• Apr 2021 - Mar 2023

• ServiceDesk Admin & Project Manager• ServiceDesk Project Manager• Asset Management for IT Equipment using ServiceDesk.• Microsoft SharePoint & Office 365 Global Administrator• Yardi Administrator• ActivTrak, Adobe, Zoom, Zix, & Webroot Administrator• Connect EMS & BAS• Install, configure, and troubleshoot network technologies, including DNS, DHCP, & TCP/IP, routers, switches, access points, and Firewalls (FortiGate/Net)• Train new IT team members and company team members.• Onboarding and Offboarding of new hires & ex-employees• Install & configure IoT Devices such as Apple TVs, Airtame Players, LED Signs, DVRs• Develop Standard operation Procedures (SOP) documentation for IT processes and solutions.• Knowledge base updates and configuration.• Develop and maintain relationships with vendors and other IT teams.• Configure and install Zoom Rooms & Yealink IP Desk phones.• Manage Building Access Control system, user profiles, network properties, and access levels.• Configure and install Xerox Network Printers/Scanners, Banking check scanners, & postage machines• Knowledge of Microsoft Exchange, Active Directory, and cloud-based services.• Configure VPN• ERP Admin (Goldmine)• Manage shipment of departmental equipment domestically and internationally• Manage & configure company cell phones. Verizon Business Account Admin• MaaS 360 MDM Admin Show less

IT Support Specialist

• Apr 2019 - Oct 2021

• Office 365 Administrator• Yardi Administrator• Sharepoint Administrator • Installation, configuration, operations, and maintenance of PC-based systems and business hardware, software, and applications• Install and configure network switches & access points • Monitor, troubleshoot and support IT requests• Solid ability to predict and prevent issues • Possess a strong sense of urgency when issues arise• Provide users at multiple locations with PC, printer, desktop application, and network support (might require travel)• Install, upgrade, and configure desktop PC hardware and software, network and local printers• Perform basic network troubleshooting to identify and resolve end-user problems• Demonstrate solid written and verbal communications skills• Effectively communicate and work well with team members and 3rd party vendors• Provide user orientation on hardware, software, and network operations• Keep abreast of emerging operational support technologies and industry trends• Setup and maintain employee profiles on both internal and external servers, including but not limited to:o Emailso Phone extensions and direct lineso File access (server/network access)o Terminal serviceso Applications accesso Computer and phone training Show less

Information Technology Support Specialist

• Feb 2017 - Mar 2019

• Maintains client confidence and protects operations by keeping information confidential. • Manages & recover files on virtual file servers • Configures PCs, Laptops, printers, and other peripherals for Static and DHCP internet connects • Configures PLC machines for network and server connection to access ISOs. • Configures Handheld scanner devices for manufacture usage. • Supports and Configure Apple and Android Mobile Devices for company use and email access for exchange server • Supports Active Directory user and computer management • Performs hardware / software installations and upgrades • Performs firmware updates and patch operating systems, utilities, and software • Configures / administer Dell, HP, and Lenovo desktop and laptop workstations • Supports Windows XP/7/8/10, MAC, Microsoft Office 2010-2016, Adobe Acrobat, Java, and other industry-specific Show less

Information Technology Specialist

• Feb 2016 - Jan 2017

•Implemented systems security plans, policies, and preventive maintenance schedules. •Used systems diagnostic tools and fault identification techniques, run tests to verify operability and functionality. •Carried out routine maintenance, upgrade, and support of servers. •Performed assignments using standard principles, theories, concepts, and methods for systems administration and systems engineering. •Provided ongoing optimization and problem-solving support to minimize interruptions in customers' ability to carry out critical business activities. •Provided information and instructions related to the maintenance and service process. •Ran systems backups. •Prepared and presented reports and briefings to technical staff. •Interpreted IT policies, standards, and guidelines. •Developed network usage policies and procedures. •Applied information security and information assurance policy, principles, and practices. Show less

Student Contractor- Information Technology Specialist

• Dec 2013 - Feb 2016

*Provide technical support to users for computer hardware and software problems in accordance with established policies and procedures *Use Active Directory for adding new computers and users. Join PCs to domains and understand user profiles on domain member PCs *Responsible for directing the deployment of workstations, laptops and docking stations *Skilled in hardware repair for both laptops and desktops on motherboards, CD-ROMs, Ram, LCD screen *Assist with the installation of new hardware and software and help train employees on its use *Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining and upgrading all PC/Thin Client hardware, software and equipment to ensure optimal workstation performance *Provide customer assistance using Active Directory services and remote access tools *Running operating system upgrades and ensuring employees have necessary technical training to operate those systems. Show less

Computer Lab Assisstant

• Sep 2012 - Dec 2013

-Watch over computer lab while my supervisor was on break -Downloaded and installed updated software onto Apple Mac Desktop Computers -Watch over computer lab while my supervisor was on break -Downloaded and installed updated software onto Apple Mac Desktop Computers

Student Peer Leader

• Jun 2010 - Jul 2010

Student Peer Leader

• Jun 2009 - Jul 2009