Experience

Neptune Flood Insurance
• United States
• Insurance
• 1 - 100 Employee
• Manager, Customer Success

  • Dec 2020 - Present

Walt Disney World
• United States
• Entertainment Providers
• 700 & Above Employee
• Attractions Host

  • Apr 2019 - Dec 2020


Baltimore Orioles

• United States
• Spectator Sports
• 400 - 500 Employee

• Communications Intern, Spring Training

  • Feb 2017 - Apr 2019

  • Assisted with player, coach, and sta interview requests and helped supervise open clubhouse availabilty • Supplied content for team social media channels, including the Orioles’ Snapchat and Instagram Stories • Served as official scorer and kept score book for select home games in Sarasota • Wrote and edited stories for the Orioles Magazine to be distributed during the regular season, including interviewing players and sta for stories • Assisted with credentialing of… Show more • Assisted with player, coach, and sta interview requests and helped supervise open clubhouse availabilty • Supplied content for team social media channels, including the Orioles’ Snapchat and Instagram Stories • Served as official scorer and kept score book for select home games in Sarasota • Wrote and edited stories for the Orioles Magazine to be distributed during the regular season, including interviewing players and sta for stories • Assisted with credentialing of media using MLB credential software to approve and print credentials • Helped ensure smooth operation of team photo day • Traveled with the team and provided assistance with interview requests for some road games and assisted home team with roster and lineup changes in-game Show less • Assisted with player, coach, and sta interview requests and helped supervise open clubhouse availabilty • Supplied content for team social media channels, including the Orioles’ Snapchat and Instagram Stories • Served as official scorer and kept score book for select home games in Sarasota • Wrote and edited stories for the Orioles Magazine to be distributed during the regular season, including interviewing players and sta for stories • Assisted with credentialing of… Show more • Assisted with player, coach, and sta interview requests and helped supervise open clubhouse availabilty • Supplied content for team social media channels, including the Orioles’ Snapchat and Instagram Stories • Served as official scorer and kept score book for select home games in Sarasota • Wrote and edited stories for the Orioles Magazine to be distributed during the regular season, including interviewing players and sta for stories • Assisted with credentialing of media using MLB credential software to approve and print credentials • Helped ensure smooth operation of team photo day • Traveled with the team and provided assistance with interview requests for some road games and assisted home team with roster and lineup changes in-game Show less



University of South Florida Athletics

• Communications Assistant

  • Oct 2017 - May 2018

  Serve as primary communications and media relations contact for men's basketball and track and field. Travel with the men's basketball team, providing support to television and radio crews in road cities. Write, edit and distribute press releases, game notes, media guides and other pertinent written materials relative to the men’s basketball and track and field programs. Assist members of the media with any requests relating to the team and provide support for any issues or… Show more Serve as primary communications and media relations contact for men's basketball and track and field. Travel with the men's basketball team, providing support to television and radio crews in road cities. Write, edit and distribute press releases, game notes, media guides and other pertinent written materials relative to the men’s basketball and track and field programs. Assist members of the media with any requests relating to the team and provide support for any issues or questions. Arrange any and all interviews relating to the men's basketball and track and field teams, coaching and preparing players and staff. Manage social media accounts for assigned teams, including Twitter, Instagram, and Facebook. Pitch stories relating to assigned teams to local media, securing coverage of the team on television and in written platforms. Maintain GoUSFBulls.com athletics website pages. Supervise and coordinate all communications game day functions and staff and media credentialing. Show less Serve as primary communications and media relations contact for men's basketball and track and field. Travel with the men's basketball team, providing support to television and radio crews in road cities. Write, edit and distribute press releases, game notes, media guides and other pertinent written materials relative to the men’s basketball and track and field programs. Assist members of the media with any requests relating to the team and provide support for any issues or… Show more Serve as primary communications and media relations contact for men's basketball and track and field. Travel with the men's basketball team, providing support to television and radio crews in road cities. Write, edit and distribute press releases, game notes, media guides and other pertinent written materials relative to the men’s basketball and track and field programs. Assist members of the media with any requests relating to the team and provide support for any issues or questions. Arrange any and all interviews relating to the men's basketball and track and field teams, coaching and preparing players and staff. Manage social media accounts for assigned teams, including Twitter, Instagram, and Facebook. Pitch stories relating to assigned teams to local media, securing coverage of the team on television and in written platforms. Maintain GoUSFBulls.com athletics website pages. Supervise and coordinate all communications game day functions and staff and media credentialing. Show less



Tampa Bay Rays

• United States
• Spectator Sports
• 500 - 600 Employee

• Communications Intern

  • Apr 2017 - Oct 2017

  • Updated statistical pages and provided research assistance for daily game notes • Compiled daily press clips and the organizational Minor League Report prior to each game • Provided research support and assisted with writing post game notes after home games • Collected and transcribed quotes from each clubhouse • Assisted with archiving and keywording photos from each home game • Prepared statistical packets and lineup sheets for media before each home game • Edited… Show more • Updated statistical pages and provided research assistance for daily game notes • Compiled daily press clips and the organizational Minor League Report prior to each game • Provided research support and assisted with writing post game notes after home games • Collected and transcribed quotes from each clubhouse • Assisted with archiving and keywording photos from each home game • Prepared statistical packets and lineup sheets for media before each home game • Edited department collateral such as press releases, media advisories, and promotional materials • Provided administrative support for the department, including answering phones and emails to assist with media requests Show less • Updated statistical pages and provided research assistance for daily game notes • Compiled daily press clips and the organizational Minor League Report prior to each game • Provided research support and assisted with writing post game notes after home games • Collected and transcribed quotes from each clubhouse • Assisted with archiving and keywording photos from each home game • Prepared statistical packets and lineup sheets for media before each home game • Edited… Show more • Updated statistical pages and provided research assistance for daily game notes • Compiled daily press clips and the organizational Minor League Report prior to each game • Provided research support and assisted with writing post game notes after home games • Collected and transcribed quotes from each clubhouse • Assisted with archiving and keywording photos from each home game • Prepared statistical packets and lineup sheets for media before each home game • Edited department collateral such as press releases, media advisories, and promotional materials • Provided administrative support for the department, including answering phones and emails to assist with media requests Show less

• Membership Services

  • Feb 2012 - Feb 2017

  • Troubleshot any customer issues with the Rays Card System, including lost cards, system issues, and fielded complements and complaints with regards to the system • Provided face-to-face customer service for season ticket holders and Flex Pack holders • Fixed any issues with the entrance turnstiles and concession pay stations at Tropicana Field and supported entrance gate leads and concessions supervisors • Acted as backup department lead when department lead was absent • Troubleshot any customer issues with the Rays Card System, including lost cards, system issues, and fielded complements and complaints with regards to the system • Provided face-to-face customer service for season ticket holders and Flex Pack holders • Fixed any issues with the entrance turnstiles and concession pay stations at Tropicana Field and supported entrance gate leads and concessions supervisors • Acted as backup department lead when department lead was absent



USF Athletics

• United States
• Spectator Sports
• 1 - 100 Employee

• Communications Intern

  • Sep 2013 - Dec 2016

  • Provided assistance to onsite media during USF sporting events, collecting quotes from players and coaches after games and making sure press areas were properly stocked • Acted as Time Out Coordinator for men’s and women’s basketball games, acting as liaison between ESPN and CBS television trucks and the game o cials from the scorer’s table • Worked closely with the baseball team, serving as primary gameday contact for multiple games in 2014, assisting media with any requests… Show more • Provided assistance to onsite media during USF sporting events, collecting quotes from players and coaches after games and making sure press areas were properly stocked • Acted as Time Out Coordinator for men’s and women’s basketball games, acting as liaison between ESPN and CBS television trucks and the game o cials from the scorer’s table • Worked closely with the baseball team, serving as primary gameday contact for multiple games in 2014, assisting media with any requests and coordinating interviews • Completed various tasks in the communications o ce including updating game notes, media guides and statistics pages for all sports teams Show less • Provided assistance to onsite media during USF sporting events, collecting quotes from players and coaches after games and making sure press areas were properly stocked • Acted as Time Out Coordinator for men’s and women’s basketball games, acting as liaison between ESPN and CBS television trucks and the game o cials from the scorer’s table • Worked closely with the baseball team, serving as primary gameday contact for multiple games in 2014, assisting media with any requests… Show more • Provided assistance to onsite media during USF sporting events, collecting quotes from players and coaches after games and making sure press areas were properly stocked • Acted as Time Out Coordinator for men’s and women’s basketball games, acting as liaison between ESPN and CBS television trucks and the game o cials from the scorer’s table • Worked closely with the baseball team, serving as primary gameday contact for multiple games in 2014, assisting media with any requests and coordinating interviews • Completed various tasks in the communications o ce including updating game notes, media guides and statistics pages for all sports teams Show less