Senior Specialist (Outreach & Partnerships)

• 2022 - Present

Community Manager

• May 2021 - Oct 2022

- Managed inter-departmental and external communications with government agencies, non-governmental organisations, clients, sponsors, neighbourhood communities, foreign workers and the general public - Jointly worked with the Operations Teams for investigation procedures, reporting progress in weekly reports - Managed client feedback and ensured case rectification with external and internal clients - Drafted advisories/circulars for internal departments and external clients - Handled partnerships, consultative solutions for business partners to deliver building projects - Established and maintained liaison with community organizations and local resources that can benefit the foreign worker's community. Served as the dormitory’s representative to the different communities - Conducted co-marketing campaigns for 18k Migrant Workers which included Embassy Visits, monthly mini events - Project management for Operations Team, ensuring all stakeholders are informed, coordination of third party vendors - Gathered and collected quantitative and qualitative data to analyse client satisfaction and improve customer acquisition - Advocated individual and/or collective concerns to better existing conditions Show less

Senior Enrichment Teacher

• Jan 2015 - Mar 2021

- Cared for 35 students annually in a Form Teacher's capacity - Adopted creative methodologies, maintaining parent-teacher confidentiality - Observed to understand students’ behavior and psyche, then to report suspicions of neglect, abuse etc - Developed regular and creative currculum for facilitation of learning in classroom - Onboarded and mentored 5 new staff every year - Administered surveys and conducted on-site parent evaluation programme quarterly (Worked here while pursuing my Degree on a part-time basis) Show less

Communications Officer

• Jan 2012 - Dec 2018

- Project management for layout, advertisement productions, communication materials and oversaw budget for all productions - Communicated and scheduled face-to-face meetings with vendors and suppliers - Recruited 5 members for design team via proper selection processes and provided workshops for new recruits. Monitored the training plan and established a feedback system to drive improvement of training provided - Procured materials for design department each year and kept inventory of stock Show less

HR Executive

• Jan 2013 - Jul 2014

- Categorised physical files and digitised records for easy updating and retrieval by team members - Updated HR databases for new hires, separations, vacation and sick leaves - Implemented effective interviewing techniques for new hires - Oversaw daily operations of all departments - Co-ordinated and directed activities for all employees and management staff - Supervised other HR staff, to ensure they carried out their daily operational tasks - Categorised physical files and digitised records for easy updating and retrieval by team members - Updated HR databases for new hires, separations, vacation and sick leaves - Implemented effective interviewing techniques for new hires - Oversaw daily operations of all departments - Co-ordinated and directed activities for all employees and management staff - Supervised other HR staff, to ensure they carried out their daily operational tasks

Human Resources Associate

• Jan 2010 - Jul 2010

- Categorised physical files and digitised records for easy updating and retrieval by team members - Coordinated HR projects, meetings and training seminars - Computed data in the SAP system and filed weekly reports for internal communications - Updated HR databases for new hires, separations, vacation and sick leaves - Categorised physical files and digitised records for easy updating and retrieval by team members - Coordinated HR projects, meetings and training seminars - Computed data in the SAP system and filed weekly reports for internal communications - Updated HR databases for new hires, separations, vacation and sick leaves