Meal Attendant

• Mar 2022 - Present

As a server at Laurel Parc Assisted Living Home, I have had the opportunity to apply my Family and Human Services coursework to my daily interactions with the elderly residents. My role involves not only serving meals but also actively listening to residents' life stories and engaging in meaningful conversations. Through this experience, I have honed my communication, active listening, and empathetic skills, which are essential in the human services field. I have also gained a deeper understanding of the unique needs and challenges faced by older individuals and the importance of building strong relationships based on trust and mutual respect. This job has been invaluable in preparing me for a career in Human Services as I finish up my degree. Show less

Owner

• Dec 2018 - Mar 2022

As the owner of Foxglove Landscaping Company, I was passionate about building trusted relationships with customers and ensuring their satisfaction. My role involved managing all aspects of the business, from branding and marketing to landscape design, labor, and maintenance. I prioritized effective communication with customers, managing billing and clerical work with attention to detail and accuracy. Through my commitment to customer service and my passion for working with people, I built a loyal client base and a reputation for high-quality work and excellent service. Show less

Owner

• Aug 2016 - Dec 2018

As the owner of The Lost Beans mobile food cart, I prioritized customer service and satisfaction, creating a welcoming and engaging experience for all patrons. My role involved ordering and supplying stock, managing accounting, and developing marketing and branding strategies. I drove the mobile food cart to various events throughout Portland, building relationships with customers and vendors alike. The best part of my job was creating memorable experiences for customers and building a loyal following through my passion for food and personable customer interactions. Show less

Director

• Jun 2012 - May 2015

As Director of Lettiere General Contracting, LLC's landscape design and maintenance wing, I led branding and marketing efforts while also providing labor as needed. My focus on customer satisfaction helped establish the company's reputation for high-quality work and excellent service. I successfully managed projects from start to finish, ensuring that each customer's unique needs were met and exceeded. By prioritizing customer satisfaction and effective communication, I built strong relationships with clients, vendors, and team members. Show less

Director

• Mar 2010 - Jun 2012

Owner

• Dec 2007 - Feb 2010

I demonstrated my ownership with expertise in customer service, marketing, bidding, and human relations while owning and operating a painting company for two years. Built a reputation for providing excellent customer service, resulting in a loyal client base. Developed and implemented effective marketing strategies to attract new customers and grow the business. Accurately bid on projects, resulting in profitable contracts and an understanding of market trends. Maintained positive human relations with employees and clients to ensure a productive and positive work environment. Show less

COO, Director

• Sep 2005 - Dec 2007

As the director of Shepard Painting Company, I was responsible for ensuring customer satisfaction by managing crews, scheduling, and client relations. I also managed materials ordering and delivery, warehouse stocking and inventory, and oversaw both commercial and residential painting projects. By effectively managing operations and prioritizing customer needs, I helped the company establish a reputation for quality workmanship and excellent customer service. As the director of Shepard Painting Company, I was responsible for ensuring customer satisfaction by managing crews, scheduling, and client relations. I also managed materials ordering and delivery, warehouse stocking and inventory, and oversaw both commercial and residential painting projects. By effectively managing operations and prioritizing customer needs, I helped the company establish a reputation for quality workmanship and excellent customer service.

Site Manager / Recreational Specialist

• Jan 2004 - May 2005

As a Recreational Specialist for the U.S. Army's Morale, Welfare, and Recreation division, I was responsible for creating goal-oriented fitness plans, promoting smoking cessation, and organizing events such as 5k runs, softball tournaments, and weight lifting competitions. My role involved utilizing my training and certifications in Coaching Healthy Behaviors, Health Screening Basics, and Essentials of Exercise, while also providing clerical support to my supervisor, a retired 1st Sergeant. As a Recreational Specialist for the U.S. Army's Morale, Welfare, and Recreation division, I was responsible for creating goal-oriented fitness plans, promoting smoking cessation, and organizing events such as 5k runs, softball tournaments, and weight lifting competitions. My role involved utilizing my training and certifications in Coaching Healthy Behaviors, Health Screening Basics, and Essentials of Exercise, while also providing clerical support to my supervisor, a retired 1st Sergeant.

Mechanical Engineer

• Sep 2002 - Nov 2003

Went through extensive training in the maintenance of all major brands of fitness equipment. These included Life Fitness, Nautilus, Keiser, Hammerstrength, lifestride, Sportesse and Life Circuit. Work included up keeping the spa, hot tub, sauna, and basics such as water heaters, air conditioners, rooftop fans and heaters. It is required for all employees to purchase and use their own tools for all work done on the fitness equipment. After six months I was promoted to company painter, Engineering and Maintenance level 2. I was given accounts at various paint stores and Home Depot to cover any expenses toward painting all of the clubs in the greater Portland area. Show less

Department Lead, Paint Consultant

• Apr 2001 - Sep 2002

Required to oversee all paint shipments and assure proper placement of orders, cash register sales, stock all merchandise, do demos with various types of painting equipment. I was also required to mix every type of paint from stains to epoxies and to match every color from fandecks to paint samples. After my first few months I was promoted to Paint Consultant which then required me to be of service on a one-on-one customer level. Required to oversee all paint shipments and assure proper placement of orders, cash register sales, stock all merchandise, do demos with various types of painting equipment. I was also required to mix every type of paint from stains to epoxies and to match every color from fandecks to paint samples. After my first few months I was promoted to Paint Consultant which then required me to be of service on a one-on-one customer level.