Experience

Vortex Optics

• United States
• Sporting Goods Manufacturing
• 100 - 200 Employee

• Technical Support Specialist

  • Jan 2021 - Present



Lands' End

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Senior IT Operator

  • Apr 2019 - Sep 2019

  Actively monitoring, troubleshooting, analyzing, and manipulating Lands’ End’s 24/7 production schedule Provide after-hour support for help desk team technical assistance with problems relating to computer systems, software, and hardware Performs defined tasks per documented instructions/processes Respond and react to phone, email, and instant message inquiries regarding IT related problems

• IT Support Technician

  • Apr 2015 - Apr 2019

  Provide technical assistance to end users in corporate environment Assist remote home agents in a Citrix environment Monitor ticketing system for help desk tickets and respond quickly and effectively Acted as primary IT liaison at remote locations during IT projects Responsible for troubleshooting and repairing warehouse hardware Troubleshoot conference room AV equipment Create and maintain knowledge base documentation to improve processes



Applied Micro Technologies Inc

• United States

• IT Support Technician

  • Nov 2012 - Sep 2014

  Configured and installed new IT hardware for customer and business use Respond and react to phone, email, and in person technical inquiries Assist customer and businesses remotely when needed Able to walk user’s through step by step processes to troubleshoot and resolve issue Performed in house visits to customers to assist with issues Installed and terminated network cabling for multiple small businesses