IT Operations and Development Manager

• Dec 2021 - Present

Manager, IT Operations

• Nov 2018 - May 2021

• Provide Direct oversight, Leadership and Mentorship for full technical support team including Help Desk Manager, Helpdesk Analysts, Systems Engineers, Desktop Analysts and technical contractors and Managed Service Providers. • Establish KPI’s for employees and manage metrics for coaching and evaluation. • Implementation and supervisory support over key Infrastructure projects including cloud migration, full hardware Evergreen, MDM Migration, Exchange Cloud Migration, ITSM Replacement, Banking System Conversion, COVID Emergency Remote workforce, MS Teams Migration, Telus Network Migration • Collaborate with Application and Security teams to ensure on premise infrastructure is maintained and secured. • Manage Migration of core infrastructure to cloud (Azure) • Build business cases and supporting budgets in alignment with the Credit Union’s Strategic Roadmap

Manager, Information Services

• Mar 2016 - Oct 2018

• Manage all aspects of IT department for three Credit Unions – 1St Choice Savings and Credit Union, Mountainview Credit Union and Lakeland Credit Union • Provide technical leadership to ensure smooth running operation of all cloud, core infrastructure, virtual infrastructure, networks, desktops, peripherals, telephony and mobile devices • Actively participate in the creation of annual budgets and Strategic Roadmap for each Credit Union. Prioritize and oversee implementation of all approved projects. • Ensure strong relationships with all Vendor Partners, negotiate terms of contracts and manage all aspects of procurement and license lifecycle. • Ensure security and integrity is maintained for all Credit Union data, hardware, and software

Branch Manager

• Mar 2011 - Mar 2016

• Lead branch to successful achievement of performance targets and branch marketing plans.• Coach, mentor, and motivate staff to promote engagement in working towards defined goals while delivering an exceptional member service experience• Actively promoted Servus Credit Union and cooperative values among members and within the local community• Cultivated new business to contribute to financial growth of branch portfolio

Manager, Innovation Services

• Sep 2009 - Mar 2011

• Manage diverse team of agile IT staff• Work with business partners to determine areas of need and match with Innovative Technical Solutions• Keep abreast of relevant technology innovations in marketplace looking for opportunities to improve business efficiency• Quickly react to requests from the business or from within IT to build, test and document various Proof of Concept projects and demonstrate their benefits or risks• Maintain close relationships with vendors to ensure maximum exposure to new technologies• Work closely with senior management and executive on strategic and tactical planning initiatives

Manager, IS Infrastructure Services

• 2007 - 2009

Team Lead, System Technitions

• 2006 - 2007

Systems Analyst

• 2004 - 2006

Technical Support Analyst

• 2002 - 2004

Technical Support Analyst

• 2000 - 2002