Experience

Webber Wentzel

• South Africa
• Law Practice
• 700 & Above Employee

• VC/AV Support Administrator

  • Feb 2016 - Present

  Responsible for all video conferencing and audio visual related services includingperforming technology guidance, meeting facilities set-ups, quality assurance, complexdiagnostics and technical support (remote and physically) to users in client- facing andpublic areas within Webber Wentzel’s offices. Key responsibilities:• Provide effective problem diagnostics (troubleshooting), technical support, problemresolution and training for all VC/AV services to end users.• Conduct daily checks of meeting room VC/AV equipment• Where necessary, liaise directly with vendors to resolve hardware issues andescalate as appropriate.• Escalate calls that require the attention of the other IT teams by utilising the correctescalation channels and call logging processes.• Be available on a rotational basis (including weekends and after-hours) to providesupport which includes logging of such calls on the IT system• Provide first line IT support to internal and external clients using the meetingfacilities.• Participate in all event planning and preparation activities thereby contributing tosuccess of such events and the reputation of the firm.• Provide VC/AV service preparation including boardroom set-up, system configurationand testing as per operational processes.• Participate in and contribute to knowledge transfer within the IT and Facilities teams.• Logging of VC/AV service requirements on the relevant booking and call loggingsystem for tracking and management as per Webber Wentzel processes.• Participate in and support for all VC/AV services provided by the IT and facilitiesdepartments. Show less

• Temporary IT Support Contractor

  • Nov 2015 - Jan 2016

  Responsible for the movement of technology as well as support of new technology belonging to end users during Webber Wentzel's building move to new, larger offices.Key Responsibilities:- Uninstallation, transfer and reinstallation of office technical equipment belonging to end users.- Connection and provision of training to end users on new technology & software.- General hardware support and troubleshooting.- Asset tagging and data capture of new or moved assets.- Basic technical support to end users during the moving phase.- Organization and sorting of storerooms and assets.- Mobile device support. Show less



Henley Air

• Johannesburg Area, South Africa

• Ground Crew member

  • Jul 2014 - Jan 2016

  Part time/weekend job that occurs when helicopter flipping/rides is booked for an event or airshow. The role involves the handling of tickets, the safe loading and unloading of passengers into a running helicopter, the safe operation and fueling of the aircraft in the landing zone, briefing of passengers and answering any questions, as well as communicating to pilots. Part time/weekend job that occurs when helicopter flipping/rides is booked for an event or airshow. The role involves the handling of tickets, the safe loading and unloading of passengers into a running helicopter, the safe operation and fueling of the aircraft in the landing zone, briefing of passengers and answering any questions, as well as communicating to pilots.