Operations Manager

• Apr 2023 - Present

Sales Coach

• Oct 2021 - Present

High Perfomance Booking Manager

• Aug 2020 - Present

Team Lead - Vacation Sales

• Feb 2020 - Aug 2020

Hearing Consultant Manager

• Feb 2019 - Jan 2020

The primary responsibility of a Hearing Consultant is to manage queue of inquiries from consumers expressing an interest in finding a hearing solution. Then both making outbound calls and taking inbound calls to schedule appointments at partner clinics. Collect, record, and accurately maintain pertinent consumer information, and ensure accurate input of that data into specified Customer Relationship Management (CRM) system. Maintain and exceed daily, weekly, and monthly appointment (conversion) quotas. Show less

Treatment Consultant

• Aug 2015 - Jun 2017

Answering calls from people seeking treatment for alcohol and/or drug addiction for either themselves or a loved one. Gathering information to help place the patient in a program that best fits their needs. Completing a clinical assessment ans collecting insurance information. All information is entered into Salesforce. Deliver determination for which program best fits clients needs and get them booked.

Qualifier

• Jul 2015 - Aug 2015

Answering inbound calls in a call center environmentActively listening and empathizing with callers seeking helpQualifying callers to determine if they are potential clients for our facilitiesor need to be referred to other agencies

Customer Service Representative

• Jan 2014 - Apr 2015

Answered inbound calls in call center environment Data Entry Processed credit card orders Suggest and up sell accessories to increase product orders Answered inbound calls in call center environment Data Entry Processed credit card orders Suggest and up sell accessories to increase product orders

Shift Manager

• Oct 2011 - Jan 2014

Supervised 8-10 employees Extensive product knowledge Interacted with customers and ensured their satisfaction Operated register, took orders, and handled money transactions Supervised 8-10 employees Extensive product knowledge Interacted with customers and ensured their satisfaction Operated register, took orders, and handled money transactions

Office Manager

• May 2008 - Jul 2011

Answered phones and interacted with clients to ensure their needs were met Recruiting new clients Billing, payroll, and scheduling Secretarial duties such as typing, filing, etc. Answered phones and interacted with clients to ensure their needs were met Recruiting new clients Billing, payroll, and scheduling Secretarial duties such as typing, filing, etc.