Experience

Road Scholar

• United States
• Travel Arrangements
• 300 - 400 Employee

• Community Program Coordinator

  • Aug 2022 - Present



REI

• United States
• Retail
• 700 & Above Employee

• Bicycle Mechanic

  • Jun 2020 - Jun 2022

• Visual Presentation Specialist

  • Jun 2018 - Jun 2020

  Implement REI visual merchandising standards based on Merchandising Manual, floorsets, and visual updates to support REI’s Business Plan Calendar - Drive and track sales through Visual merchandising in high traffic areas, and throughout the retail store. - Work with store management team to ensure accurate and timely implementation of all REI Visual standards - Coach Sales Specialists on Visual standards, adaptations, and signage placement

• Outdoor School Senior Instructor - Sierra Market

  • Jun 2017 - Jun 2018

  • Provided logistical support for courses and events in a growing market offering up to 90 courses each month including scheduling of course offerings and instructor assignments. • Managed a diverse team of 20+ outdoor school instructors teaching quality courses in climbing, cycling, fitness, hiking, navigation, paddling, photography and snowsports. • Oversaw training and development of instructors in risk management, course logistics and curriculum. • Upheld land partner relationships spanning… Show more • Provided logistical support for courses and events in a growing market offering up to 90 courses each month including scheduling of course offerings and instructor assignments. • Managed a diverse team of 20+ outdoor school instructors teaching quality courses in climbing, cycling, fitness, hiking, navigation, paddling, photography and snowsports. • Oversaw training and development of instructors in risk management, course logistics and curriculum. • Upheld land partner relationships spanning 20+ venues from the Sacramento Valley to the Sierra Nevada Mountain Range. • Handled customer service interactions consisting of phone calls, email inquiries, financial transactions, detailed course reminder emails, and emergency situations. • Maintained all vehicles, gear and logistics for smooth operation of courses. • Developed curriculum and course offerings for the Outdoor School's national curriculum database. • Instituted logistical and administrative systems to improve efficiency.

• Retail Sales Manager

  • Jun 2015 - Jun 2017

  Leveraged tools, reports and insights to make appropriate business adaptations that result in increased sales and service. •Acted as an active visible leader; motivating, directing and coaching hourly non-management staff •Directed the execution of our core standards and overall visual direction to maximize sales. •Built agile, service-focused teams to deliver on the evolving expectations of our customers. •Drove sales through all channels by maximizing selling behaviors… Show more Leveraged tools, reports and insights to make appropriate business adaptations that result in increased sales and service. •Acted as an active visible leader; motivating, directing and coaching hourly non-management staff •Directed the execution of our core standards and overall visual direction to maximize sales. •Built agile, service-focused teams to deliver on the evolving expectations of our customers. •Drove sales through all channels by maximizing selling behaviors. Capitalizes on all promotional events through successful event execution and staff excitement. •Delivered inspirational experiences for our members and customers through effective execution of outdoor programs and outreach. •Aligned with company direction and communicates critical company strategies and changes to teams as needed. •Recognized and rewarded team members to strengthen engagement and foster teamwork. •Provided dynamic and regular customer-focused feedback and engages in two-way dialogue. •Recruited and developed diverse leaders from inside and outside the organization. •Ensure execution of all visual merchandising standards



Berkeley Bike Station

• Berkeley, CA

• Sales Specialist

  • Apr 2013 - Apr 2014

  • Responsible for ensuring safe storage of bikes for cyclist throughout the Bay Area • Tasked with overhauling all aspects of sales floor setup, product ordering, sales and product training, visual merchandising and sales setup. • Grew sales 25% in first 6 months by introducing new product lines, defining monthly budget and sales goals, implementing innovative sales techniques and refocusing direction of sales floor. • Responsible for ensuring safe storage of bikes for cyclist throughout the Bay Area • Tasked with overhauling all aspects of sales floor setup, product ordering, sales and product training, visual merchandising and sales setup. • Grew sales 25% in first 6 months by introducing new product lines, defining monthly budget and sales goals, implementing innovative sales techniques and refocusing direction of sales floor.



REI

• United States
• Retail
• 700 & Above Employee

• Sales and Product Expert

  • Apr 2007 - Aug 2012

  Plan and facilitate all in-house sales and product training for new and current employees according to REI standards. Work with vendors to schedule informational clinics to further the product knowledge of all employees. Act as a sales specialist, sharing my product knowledge with both customers and co-workers.

• Sales Specialist

  • Mar 2005 - Mar 2007

  Focused on customer service while implementing REI’s sales technique. Possessed extensive knowledge of products and industry trends.



Allied Fire Protection

• Oakland

• Assistant Designer

  • Jan 1999 - Mar 2005

  • General office duties included developing document management system for maintaining 50 years of city project submittals and blue print, record keeping and receptionist • Responsible for submitting design plans and supporting documents to local fire marshals • General office duties included developing document management system for maintaining 50 years of city project submittals and blue print, record keeping and receptionist • Responsible for submitting design plans and supporting documents to local fire marshals



Island View Charters

• Deckhand

  • Apr 2003 - Nov 2003