Daegen Robinson
IT Support Engineer Team Lead at Kinsa- Claim this Profile
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Bio
Credentials
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Salesforce Certified Administrator (SCA)
SalesforceJul, 2021- Nov, 2024 -
Salesforce Security Specialist
Salesforce Trailhead SuperbadgesMar, 2021- Nov, 2024 -
Administration Essentials For New Admins in Lightning Experience
SalesforceDec, 2020- Nov, 2024 -
Salesforce Business Administration Specialist
Salesforce Trailhead SuperbadgesDec, 2020- Nov, 2024 -
Firewall Essentials: Configuration and Management EDU-210
Palo Alto NetworksJun, 2020- Nov, 2024 -
CompTIA Network+ (N10-006) Cert Prep: 2 The Physical Network
LinkedInJul, 2018- Nov, 2024 -
CompTIA A+
CompTIA
Experience
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Kinsa
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United States
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Health, Wellness & Fitness
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1 - 100 Employee
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IT Support Engineer Team Lead
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Jun 2022 - Present
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IT Support Engineer
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Dec 2021 - May 2022
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adidas
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Germany
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Sporting Goods
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700 & Above Employee
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IT New Hire Coordinator and Deployment Engineer
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Feb 2021 - Nov 2021
Prepared Windows and Mac laptops for distribution to adidas new hires. - Imaging via PXE or offline as situation dictated. - Participated in new hire orientations and digitally administered orientation survey. - Improved survey response rate by 50% using email marketing strategies. Prepared Windows and Mac laptops for distribution to adidas new hires. - Imaging via PXE or offline as situation dictated. - Participated in new hire orientations and digitally administered orientation survey. - Improved survey response rate by 50% using email marketing strategies.
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Morgan & Morgan, P.A.
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United States
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Legal Services
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700 & Above Employee
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IT Service Desk Engineer - Salesforce (Litify)
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Jul 2020 - Feb 2021
Salesforce Technical Support / Jr Admin for 3,000+ user Org - Creation/Deactivation, Profile/Role changes on users accounts - Permission Set/Group assignments - Report and Custom Dashboard creation Salesforce Technical Support / Jr Admin for 3,000+ user Org - Creation/Deactivation, Profile/Role changes on users accounts - Permission Set/Group assignments - Report and Custom Dashboard creation
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Kaiser Permanente
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United States
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Hospitals and Health Care
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700 & Above Employee
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Senior Technical Support Specialist
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Apr 2020 - Jun 2020
• Tier II/III support for 300K+ Kaiser Permanente employees • Support provided for Windows, Mac and mobile devices • ServiceNow ticketing system • VPN troubleshooting – Aruba, Cisco AnyConnect, Palo Alto Global Protect • Citrix Workspace and Desktop setup and troubleshooting • Cloud MFA setup and troubleshooting – RSA SecurID and PingID • Mobile endpoint management troubleshooting – Mobile Iron and Intune • Microsoft 365 administration • Microsoft Exchange administration • Shared mailbox setup and troubleshooting • IBM Notes setup and troubleshooting • Microsoft Office 365 Product troubleshooting – OneNote, SharePoint, Word, Excel, OneDrive, Microsoft Teams, Outlook • Active Directory user management • Software installations/removals via SCCM • Remote access – Beyond Trust (Bomgar) Show less
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adidas
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Germany
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Sporting Goods
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700 & Above Employee
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Enterprise Desktop Support Specialist
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Feb 2020 - Mar 2020
• Walk-up support provided for Windows and Mac users • Active Directory user and computer management • OS and iOS upgrades • Hardware and software troubleshooting • Software removals and installations via SCCM and JAMF • MDM troubleshooting – VMware AirWatch • Beyond Trust (Bomgar) Remote support • ServiceNow ticketing system • Walk-up support provided for Windows and Mac users • Active Directory user and computer management • OS and iOS upgrades • Hardware and software troubleshooting • Software removals and installations via SCCM and JAMF • MDM troubleshooting – VMware AirWatch • Beyond Trust (Bomgar) Remote support • ServiceNow ticketing system
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U.S. Bank
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United States
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Banking
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700 & Above Employee
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Help Desk Specialist
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Aug 2018 - Jan 2020
• Assist internal employees via telephone calls and online chats to provide support and problem resolution for bank specific technology products, applications and hardware. • Troubleshoot simple to moderate issues, using knowledge documents and expertise to come to a resolution for the customer. • Maintain written documentation for each interaction. • Escalate complex problems to the appropriate next level of support when necessary. • Assist internal employees via telephone calls and online chats to provide support and problem resolution for bank specific technology products, applications and hardware. • Troubleshoot simple to moderate issues, using knowledge documents and expertise to come to a resolution for the customer. • Maintain written documentation for each interaction. • Escalate complex problems to the appropriate next level of support when necessary.
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CompTIA Spark
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United States
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Non-profit Organizations
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1 - 100 Employee
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IT-Ready Graduate
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May 2018 - Jul 2018
The IT-Ready program gives the knowledge and skills needed for a successful IT career, then connects graduates with potential employers. IT-Ready focuses on the technical skills, and the soft, professional skills that employers look for in a worker. The IT-Ready program gives the knowledge and skills needed for a successful IT career, then connects graduates with potential employers. IT-Ready focuses on the technical skills, and the soft, professional skills that employers look for in a worker.
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COMMUNICATIONS TEST DESIGN,INC.
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United States
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1 - 100 Employee
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Production Manager
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Jan 2017 - Jul 2017
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Altern Fulfillment
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Chatsworth, CA
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Customer Fulfillment Manager
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Sep 2015 - Aug 2016
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Synergy Fitness
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Granada Hills, CA
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Co-Owner, Head Strength Coach, Web Developer, Tech Support
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May 2007 - Aug 2015
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ClearMesh Networks
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Computer Networking Products
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1 - 100 Employee
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Field Support Engineer
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Sep 2005 - May 2007
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Community
