Dev Kumar
Sales And Marketing Executive at Lachmi Enterprise- Claim this Profile
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English Native or bilingual proficiency
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Hindi Limited working proficiency
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Tamil Limited working proficiency
Topline Score
Bio
Credentials
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Think Outside the Inbox: Email Marketing
CourseraJun, 2023- Oct, 2024 -
From Likes to Leads: Interact with Customers Online
CourseraMar, 2023- Oct, 2024 -
Attract and Engage Customers with Digital Marketing
CourseraFeb, 2023- Oct, 2024 -
Foundations of Digital Marketing and E-commerce
CourseraDec, 2022- Oct, 2024 -
How to Run Successful Facebook Ad Campagin to increase your Sales Revenue Course
FirstCom AcademyOct, 2021- Oct, 2024 -
Making Business Decisions with Google Analytics Course
FirstCom AcademyOct, 2021- Oct, 2024 -
Joint ITE - Adobe Module Certificate in Rich Media Communication using Adobe Flash CS6
Adobe -
Joint ITE - Adobe Module Certificate in Visual Communication using Adobe Photoshop CS6
Adobe -
Joint ITE - Adobe Module Certificate in Web Communication using Adobe Dreamweaver CS6
Adobe
Experience
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Lachmi Enterprise
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Singapore
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Wholesale Import and Export
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1 - 100 Employee
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Sales And Marketing Executive
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Jan 2022 - Present
My main role is to focus on the company's E-commerce and Digital Marketing goals.- Order processing, fulfillment, returns management and attending to customer chat enquiries on day-to-day basis.- I identify the problems where the brand is falling short on and provide solutions. For example, I started my efforts with branding , by creating a unique memorable logo, then placing a signboard for our all-in-one office/warehouse/store as there was initially no brand identity and the office was very difficult to locate for first time visitors and self collecting customers. I focused our marketing efforts on building brand awareness as first impressions are critical to bringing customer's into the third stage of the marketing funnel.- Assisting my in-house logistics team pack as many cartons for shipments, pasting/removing stickers and labels individually, whenever manpower is limited.- Marketplace housekeeping (campaigns, prices, and quantity update) to avoid order cancellations as our products are moving frequently on the international wholesale market as well. I have to monitor all the platforms for orders or chat enquiries even during the weekends and holidays as well to avoid late shipment and late chat response penalties.- Implementing new strategies to scale our online exposure and revenue streams, strengthen customer loyalty and making the process of our daily tasks more effective and efficient like for a case example, I created cost breakdown excel spreadsheets to calculate our exact net profit within seconds when considering on our pricing strategies per platform and creating templates to make daily tasks more systematic. - Doing market research to bring in winning branded products with high demand, high profit margins and low competitor volume.- Solving return orders and refund disputes Show less
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Intern
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Sep 2021 - Jan 2022
I had to adjust and learn the foundation of this company's workflow, like data entry, writing cheques, document filing, processing wholesale shipments, generating invoices and learning how to fulfill and ship e-commerce orders on every major platform lazada, shopee, amazon and carousell.
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Levis’Store
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France
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Retail
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700 & Above Employee
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Retail Sales Associate
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Aug 2021 - Sep 2021
- Selling of Levi's clothing and accessories - Attend to customers and provide excellent customer service - Assist in stock take - Ensure store is neat and clean - Learnt to sew jeans for alteration - Handling of customer disputes in a calm and respectful manner - Upselling of store promotions to hit monthly KPI - Selling of Levi's clothing and accessories - Attend to customers and provide excellent customer service - Assist in stock take - Ensure store is neat and clean - Learnt to sew jeans for alteration - Handling of customer disputes in a calm and respectful manner - Upselling of store promotions to hit monthly KPI
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Singapore Armed Forces (SAF)
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Armed Forces
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700 & Above Employee
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Corporal
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Jul 2019 - May 2021
Trained to be a well disciplined soldier with teamwork and speed being a crucial aspect of my journey, I had to endure excruciating physical conditions like a 24km march, 5 days in the jungle and more which taught me how important fitness is towards my overall well being and mental clarity. I learnt critical thinking skills under high intensity situations when doing battalion scale missions. My vocation was to be a Signaller for the reconnaissance team which required me to effectively establish clear communications and encode/decode information before reading it out to my commanders. Show less
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adidas
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Germany
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Sporting Goods
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700 & Above Employee
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Sales Associate
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Jan 2018 - May 2018
- Selling of Adidas shoes, socks, bags & clothing - Attend to customers & provide excellent customer service - Assist in stock take and visual merchandising - Ensure store is clean & neat at the start and end of the day - Selling of Adidas shoes, socks, bags & clothing - Attend to customers & provide excellent customer service - Assist in stock take and visual merchandising - Ensure store is clean & neat at the start and end of the day
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Decathlon Singapore
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Singapore
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Retail
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200 - 300 Employee
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Sales Associate
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Nov 2016 - May 2017
- Was assigned to a department specializing in skateboards, roller blades, scooters - Attend to customers and provide excellent customer service - Assist in stock take - Ensure store is clean and neat at the start and end of the day - Assist customers with technical enquiries and assembly of their purchased product - Was assigned to a department specializing in skateboards, roller blades, scooters - Attend to customers and provide excellent customer service - Assist in stock take - Ensure store is clean and neat at the start and end of the day - Assist customers with technical enquiries and assembly of their purchased product
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Food Server
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Jun 2016 - Jul 2016
- Welcome and show diners to their table - Take food and drink order while upselling our finest recommendations - Serve food and drinks to diners - Rearrange restaurant layout to accomodate reservations for large groups - Welcome and show diners to their table - Take food and drink order while upselling our finest recommendations - Serve food and drinks to diners - Rearrange restaurant layout to accomodate reservations for large groups
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Banquet Server
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May 2015 - May 2015
- Serve food and drinks to guest during events such as weddings, reception - Ensure the tables and venue is ready before guests arrival - Assist to clear after the event - Serve food and drinks to guest during events such as weddings, reception - Ensure the tables and venue is ready before guests arrival - Assist to clear after the event
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Education
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2017 - 2019
ITE College East
Higher Nitec Certificate, E-business programming -
2015 - 2017
ITE College Central
Nitec Certificate, Social media and web development -
2010 - 2014
West Spring Secondary School
GCE N Level
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