Experience

FlannelJax's

• United States
• Recreational Facilities
• 1 - 100 Employee

• General Manager

  • Apr 2021 - Present

  - Hired, trained, and led a team of 30 customer focused, fun, and outgoing individuals to deliver the companies mission of “Extreme, Social Fun!”- Oversaw all business operations for our axe throwing venue, maintaining the highest level of cleanliness, conducting quality inspections, implement marketing initiatives, and building strategic relationships with vendors, guests and partners- Achieved top customer satisfaction with over 30+ 5 star google reviews and >90% client satisfaction rating.- Conducted daily sales reports and bank deposits for a store achieving >$50,000 sales monthly- Provided a safe environment for guests and employees, achieving 0 injury reports in 6 months- Responsible for training, scheduling and hiring supervisors and employees while reducing cost of labor by 25% to help achieve business targets - Created a social media marketing campaign to grow social media presence by over 50% resulting in a 60% increase in monthly revenue. - Monitor inventory and expenses to reduce overhead costs



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Full-Time Operations Manager

  • Sep 2016 - Mar 2021

  - Improved the lowest performing outbound area for the previous 4 years from a misload frequency of 1/900 to well above the corporate goal of 1/2000, on average we led the building with a frequency 1/4500, helped improve the frequency of packages left in the building from 1/1250 to above the corporate goal of 1/1650 on average we achieved 1/2000-Supervised a team of 8 Part-time Supervisors and 80 warehouse employees, responsible overall safety, and the accurate and efficient loading of packages into 60 different destination trailers- Ensured supervisors were alert and diligent in ensuring employees were following proper load methods to prevent injuries, misloaded packages, damaged packages, and excess trailer use due to poor load quality, and ensuring packages reach destination trailer before scheduled departure time- Reduced the number of trailers needed for target destinations, goal was to cut 1 trailer per week for each destination. On average achieved 1.25 trailers per week generating an overall cost savings of over $150,000 annually-Analyzed service reports daily, coached and trained and held team accountable to ensure my team was achieving corporate service standards, researching packages that were misloaded or left in the building the previous day and how the error occurred.-Lowered the amount of labor hours to run the operation by 4.5 hours daily-Responsible for making sure all employees and supervisors are up to date with safety compliance training -Filled out daily equipment condition reports for all equipment in my assigned area.



Kai Z Feng LLC

• Studio Manager

  • Jan 2017 - Aug 2017

  -Responded to business inquiries and negotiated contracts for Kai Z Feng, a celebrity and fashion photographer.-Facilitated and planned photoshoots by booking assistants, stylists, make up artists, studios etc. -Invoiced clients for shoot expenses and ensured a prompt payment. -Responded to business inquiries and negotiated contracts for Kai Z Feng, a celebrity and fashion photographer.-Facilitated and planned photoshoots by booking assistants, stylists, make up artists, studios etc. -Invoiced clients for shoot expenses and ensured a prompt payment.



Pre-Settlement Funding

• United States
• Financial Services
• 1 - 100 Employee

• Broker

  • Jun 2014 - Mar 2015

  - Prospected potential clients by cold-calling law offices - Brokered plaintiffs’ loan requests out to multiple funding sources- Maintained business working relationships with both clients and lawyers- Managed pipeline to track leads and ensure clients were contacted at the appropriate time during their lawsuit- Worked with underwriters to retrieve and analyze documents related to the plaintiffs lawsuit - Prospected potential clients by cold-calling law offices - Brokered plaintiffs’ loan requests out to multiple funding sources- Maintained business working relationships with both clients and lawyers- Managed pipeline to track leads and ensure clients were contacted at the appropriate time during their lawsuit- Worked with underwriters to retrieve and analyze documents related to the plaintiffs lawsuit