Guest Service Operations Manager

• Jul 2021 - Present

Overnight Manager On Duty / Night Audit Supervisor / Front Office Supervisor

• Jul 2018 - Jul 2021

My responsibilities include overseeing and developing night audit procedures to ensure efficiency and accuracy of the required audit reports. Managing the upkeep, inventory, and ordering for the gift shop. Conducting new hire interviews, onboarding, and training. Overseeing guest check-ins, check-outs, feedback, and billing disputes. My responsibilities include overseeing and developing night audit procedures to ensure efficiency and accuracy of the required audit reports. Managing the upkeep, inventory, and ordering for the gift shop. Conducting new hire interviews, onboarding, and training. Overseeing guest check-ins, check-outs, feedback, and billing disputes.

Manager

• Jan 2018 - Jun 2018

My responsibilities included product inventory and ordering, managing the POS system upkeep and training, onboarding and scheduling of staff members, and oversees all marketing including social media, website, google, etc. My responsibilities included product inventory and ordering, managing the POS system upkeep and training, onboarding and scheduling of staff members, and oversees all marketing including social media, website, google, etc.

Director Of Food And Beverage

• May 2015 - Dec 2017

My responsibilities included inventory management, ordering new product, pricing products, creating food and beverage promotions, creating product displays and advertisements, and training new employees and volunteer groups. My responsibilities included inventory management, ordering new product, pricing products, creating food and beverage promotions, creating product displays and advertisements, and training new employees and volunteer groups.

Warehouse/Concessions Supervisor

• Feb 2009 - Dec 2017

My responsibilities included product inventory, setting up/breaking down before/after events, operating a forklift, assisting in ordering new product, training new employees and volunteer groups, and supervising groups ranging from 5-20 people during the event. My responsibilities included product inventory, setting up/breaking down before/after events, operating a forklift, assisting in ordering new product, training new employees and volunteer groups, and supervising groups ranging from 5-20 people during the event.