Innovation Manager

• Jul 2023 - Present

Webmaster

• Jul 2021 - Jun 2023

• Management of the school’s website using Blackbaud’s School Website System• Management of the school’s learning management system and student information system, Blackbaud• Implementation and management of Veracross system for Admission and Business departments• Implementation and management of school’s visitor management system via SchoolPass

Technical Support Specialist

• Jul 2017 - Jun 2021

• Manage community IT help desk ticket system utilizing TechXL Servicewise software• Provide insightful advice and friendly, hands-on or remote technical support to the faculty, staff, and students• Manage user accounts utilizing Active Directory, Google admin, Blackbaud LMS• Assisting the network admin in managing network duties via Meraki, Securly and basic server administration• Partner with vendors to determine cost effective solutions to technical issues utilizing contracts, collaboration, and responsiveness• Implemented the department’s mobile device management system, Calendly system, and 1Password management team solution• Manage informational outdoor displays Show less

Technical Expert

• Mar 2017 - Jan 2018

Provide insightful advice and friendly, hands-on technical support to Apple customers in need. Quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, offer solutions to quickly get users up and running again. Multi-task with more than one customer, staying conscious of their time demands as well as my own. Fulfill Apple's service commitment with style, speed, and skill while earning the trust of customers and coworkers alike as I offer guidance, knowledge, and even tips and training. Show less

Technical Specialist

• Jun 2015 - Mar 2017

Repair hardware and software issues, specifically with iOS devices. Work directly with the end user to repair the relationship between them and their products. Conduct One to One training sessions on OS X, iOS, iWork, iLife, and Microsoft Office.

Specialist

• Oct 2010 - Jun 2015

Sales representative responsible for narrowing down products based on the end user's needs and setting standards set forth by the brand. Other responsibilities include aiding inventory control, management and tracking as a means to control shrink. Provide support for basic technical service issues and led group workshops on OS X, iOS, iWork, and iLife. Assist in training new store employees and participating in market hiring events and trainings.

Internship

• 2014 - 2016

Provided hardware and software support to end users around the office. Other tasks included office organization, research, errands, and creating policies with supporting documentation. Provided hardware and software support to end users around the office. Other tasks included office organization, research, errands, and creating policies with supporting documentation.

Sales Associate

• Oct 2009 - Jul 2010