Devin Wilson

Technical Service Representative at Wilmot Technologies Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Kitchener, Ontario, Canada, CA
Languages
  • English Native or bilingual proficiency

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Credentials

  • Standard First-Aid
    -

Experience

  • Wilmot Technologies Inc.
    • Canada
    • Information Technology & Services
    • 1 - 100 Employee
    • Technical Service Representative
      • Mar 2018 - Present

      Computer Repair Service Computer Repair Service

  • Ontario Conservatory of Music
    • Piano Teacher
      • Oct 2009 - Present

      • Piano teacher of over 20 students taught within 2 days a week• Accepting payments from debit cards, cheques, and cash, and then recording it• Conversing with parents and discussing student’s progress• Filling out forms regarding payments, absents, and changed lesson dates • Piano teacher of over 20 students taught within 2 days a week• Accepting payments from debit cards, cheques, and cash, and then recording it• Conversing with parents and discussing student’s progress• Filling out forms regarding payments, absents, and changed lesson dates

  • Just Fix It Inc
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Desk Technician
      • 2015 - 2018

      • Unpacking, building, and setting-up IT equipment along with onboarding client systems• Investigating issues with computers, programs, printers, and other devices• Utilizing monitoring healthcheck software to remote into client systems and monitor system health• Filling out reports and forms regarding equipment setup, installations, solved issues, etc• Multi-tasking multiple tasks• Using ticketing systems and performing service desk escalations• Maintaining documentation on client info, procedures, and fixes• Creating and adjusting scripts for automation• Providing client support via phone, emails, ticketing system, and onsites• Contract full-time and part-time onsite shifts at client offices Half-year full-time at Gore Mutual Insurance Half-year part-time at Barrday Advanced Material Solutions Half-month part-time at FaithLife Financial• Explaining technical concepts and procedures to non-technical people• Rotation on-call afterhours shift• Creating and deploying system images• Configuring mobile devices• Training new hires• Utilizing virtual VMWare environments• Working with Veeam Backup & Recovery

  • Wilson Education Resource Centre
    • Network Technician
      • 2013 - 2015

      • Unpacking, building, and setting-up IT equipment• Investigating issues with computers, programs, and printers• Providing tech support via phone, face-to-face, and emails• Maintaining website and server• Explaining technical concepts and procedures to non-technical people

    • Teacher
      • 2013 - 2015

      • Teaching various classes including computer science, ancient history, chess, and stop-motion animation• Preparing and creating lesson presentations in Microsoft PowerPoint and Word• Writing up and sending invoices• Conversing with parents and discussing student’s progress• Explaining advanced concepts simply

  • D2L
    • Canada
    • E-Learning Providers
    • 700 & Above Employee
    • Junior Helpdesk Support
      • 2012 - 2013

      • Unloading, unpacking, building, and setting-up IT equipment• Investigating issues with computers and software• Filling out reports and forms regarding equipment setup, installations, solved issues, etc• Weekly progress reports• Providing customer support via face-to-face, emails, and ticket system• Explaining technical concepts and procedures to non-technical people• Configuring mobile devices• Creating and deploying system images• Managing and maintaining hardware inventory in asset management database

  • The Brave Brown Bag
    • Website Developer
      • Sep 2009 - 2012

      • Maintain and update a website• Modify already written .php files• Use php code• Writing up and sending invoices• Modifying an osCommerce database • Maintain and update a website• Modify already written .php files• Use php code• Writing up and sending invoices• Modifying an osCommerce database

  • PhaseX Technologies
    • Assistant
      • 2005 - 2012

      • Input Serial Numbers• Unpack, build, and set-up blade servers• Vacuum and remove recycling at office• Organize and file documents• Computer set-up • Input Serial Numbers• Unpack, build, and set-up blade servers• Vacuum and remove recycling at office• Organize and file documents• Computer set-up

  • Teledyne DALSA
    • Canada
    • Appliances, Electrical, and Electronics Manufacturing
    • 700 & Above Employee
    • Summer IT Student
      • Jun 2007 - Aug 2007

      • Unpacking, building, and setting-up HP Compaqs• Investigating issues with computers, programs, and printers• Filling out reports and forms regarding built computers and issues discovered• Weekly progress reports • Unpacking, building, and setting-up HP Compaqs• Investigating issues with computers, programs, and printers• Filling out reports and forms regarding built computers and issues discovered• Weekly progress reports

Education

  • triOS College
    Network Engineering
    2010 - 2011
  • Independent Learning Centre
    2005 - 2010
  • Virtual High School
    2005 - 2010

Community

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