Experience

PenAir Credit Union

• United States
• Banking
• 100 - 200 Employee

• Member Advisor

  • Apr 2021 - Aug 2021

  Pensacola, Florida, United States Performed key transactional services for members, including withdrawals, deposits, and making payments. Responsible for delivering exceptional member experience, while inputting accurate member information. Performed the key sales and service functions for members. Effectively uncovered member needs and offered appropriate solutions. Primarily responsible for loan and member growth. Responsible for making referrals to internal credit union partners.



Navy Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Member Service Representative

  • Apr 2018 - Mar 2021

  Pensacola, Florida, United States Analyzed, researched, and resolved problems and discrepancies related to member accounts and loans. Counseled current and prospective members about Navy Federal's products and services. Entered member info into secure databases. Performed account transactions. Protected and verified identity of caller and reviewed account information for alerts and account irregularities.



Pensacola Used Car Superstore

• Product Specialist

  • Aug 2016 - Sep 2017

  Pensacola, Florida, United States Built good rapport with customers by providing premier customer service. Maintained knowledge of manufacturer product and explained various features, warranties, and other services to customers. Used CRM (Customer Relationship Management) software to follow up with customers, while following the dealerships policies and regulations. Input customer data, negotiated sales prices, and ran credit checks.