Experience

OZ Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Support Representative

  • Sep 2021 - Present

  - Responded to customer inquiries in a multi-channel environment via telephone, email, and other remote methods.- Provided customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.- Built and maintained strong public health program relationships with healthcare leadership.- Oversaw workflow operations of hospitals implementing OZ Systems hardware and software.

• Client Engagement Manager

  • Feb 2021 - Sep 2021

  - Offered customer support to end users of OZ Newborn Screening Technology.- Completed ad-hoc requests for OZ Systems software users and the Customer Support Manager.- Assisted the Director of Sales in identifying prospects and following up with existing prospects.- Presented information to healthcare prospects that coincided with OZ Systems' baby-centric mission.



National Center for Healthcare Leadership (NCHL)

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Information Systems Intern

  • Feb 2020 - May 2020

  - Assisted the Business Development Coordinator in maintaining and updating NCHL’s MemberClicks database and contacts.- Updated and refreshed job titles of prospect member profiles who are active in the industry.- Reviewed message reports to identify and correct over 700 bounced/failed emails.- Redesigned and updated the NCAF online fellowship directory.- Supported NCAF members with accessing and using the member portal.- Assisted staff with website updates using HTML. - Assisted the Business Development Coordinator in maintaining and updating NCHL’s MemberClicks database and contacts.- Updated and refreshed job titles of prospect member profiles who are active in the industry.- Reviewed message reports to identify and correct over 700 bounced/failed emails.- Redesigned and updated the NCAF online fellowship directory.- Supported NCAF members with accessing and using the member portal.- Assisted staff with website updates using HTML.



Mariano's

• United States
• Food and Beverage Services
• 700 & Above Employee

• Produce Clerk

  • Nov 2016 - Nov 2019

  - Successfully supervised and trained dozens of new hires and reported theirprogress to management.- Provided courteous, friendly and efficient service to team members and dozens of customers daily.- Leveraged product knowledge and expertise to provide recommendations and build long lasting relations with customers and staff. - Successfully supervised and trained dozens of new hires and reported theirprogress to management.- Provided courteous, friendly and efficient service to team members and dozens of customers daily.- Leveraged product knowledge and expertise to provide recommendations and build long lasting relations with customers and staff.