Experience

Equinox Hospitality and Equinox Hotels

• Hotels and Motels
• 1 - 100 Employee

• Human Resources Manager

  • Sep 2022 - May 2023

  Manage the staffing process, including recruiting, interviewing, hiring and onboarding Ensure job descriptions are up to date and compliant with all local, state and federal regulations Develop training materials and performance management programs to help ensure employees understand their job responsibilities Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date Investigate employee issues and conflicts and brings… Show more Manage the staffing process, including recruiting, interviewing, hiring and onboarding Ensure job descriptions are up to date and compliant with all local, state and federal regulations Develop training materials and performance management programs to help ensure employees understand their job responsibilities Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date Investigate employee issues and conflicts and brings them to resolution Ensure the organization’s compliance with local, state and federal regulations Use performance management tools to provide guidance and feedback to team Ensure all company HR policies are applied consistently Maintain company organization charts and employee directory Partner with management to ensure strategic HR goals are aligned with business initiatives Maintain HR systems and processes Conduct performance and salary reviews Provide support and guidance to HR staff Analyze trends in compensation and benefits Design and implement employee retention strategies Show less Manage the staffing process, including recruiting, interviewing, hiring and onboarding Ensure job descriptions are up to date and compliant with all local, state and federal regulations Develop training materials and performance management programs to help ensure employees understand their job responsibilities Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date Investigate employee issues and conflicts and brings… Show more Manage the staffing process, including recruiting, interviewing, hiring and onboarding Ensure job descriptions are up to date and compliant with all local, state and federal regulations Develop training materials and performance management programs to help ensure employees understand their job responsibilities Create a compensation strategy for all employees based on market research and pay surveys; keeps the strategy up to date Investigate employee issues and conflicts and brings them to resolution Ensure the organization’s compliance with local, state and federal regulations Use performance management tools to provide guidance and feedback to team Ensure all company HR policies are applied consistently Maintain company organization charts and employee directory Partner with management to ensure strategic HR goals are aligned with business initiatives Maintain HR systems and processes Conduct performance and salary reviews Provide support and guidance to HR staff Analyze trends in compensation and benefits Design and implement employee retention strategies Show less



Hawkeye Hotels

• United States
• Hospitality
• 100 - 200 Employee

• Assistant General Manager Human Resources

  • Feb 2019 - Sep 2022

  Manages financial components of operations Assists General Manager in day-to-day operations of the hotel Maximizes financial performance and upholds quality standards of F&B and Rooms departments Maximizes room revenue by anticipating market shifts, developing, and monitoring annual business and marketing plans, and participating in property sales and marketing efforts Assists with the development of a business plan and a budget that defines operational goals and profitability… Show more Manages financial components of operations Assists General Manager in day-to-day operations of the hotel Maximizes financial performance and upholds quality standards of F&B and Rooms departments Maximizes room revenue by anticipating market shifts, developing, and monitoring annual business and marketing plans, and participating in property sales and marketing efforts Assists with the development of a business plan and a budget that defines operational goals and profitability objectives Builds relationships with guests and monitors satisfaction levels Coordinates capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage, or deterioration Manages and monitors the property P&L; provides detailed explanations for P&L and forecasts variances. Aligns and drives all aspects of hotel performance towards the attainment of budgeted Revenue, RevPAR Index, House Profit, Flow Through, Guest Satisfaction Scores and Quality Assurance scores Understands and applies accounting principles Assists with selection, training, counseling, and motivating hourly associates Assists in monitoring the expenses of each departmental budget with the exception of the Sales Department and Maintenance Department Participates in the development of the hotel expense budget Assists hotel management and sales teams with the implementation and execution of revenue programs. Prepares audit reports for the end of period. Works with individual vendors - making sure services and invoices match; getting the best price for supplies. Ensures the security needs of the property and guests are met Ensures effective departmental communication and information systems through logs, department meetings, and hotel meetings The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands Show less Manages financial components of operations Assists General Manager in day-to-day operations of the hotel Maximizes financial performance and upholds quality standards of F&B and Rooms departments Maximizes room revenue by anticipating market shifts, developing, and monitoring annual business and marketing plans, and participating in property sales and marketing efforts Assists with the development of a business plan and a budget that defines operational goals and profitability… Show more Manages financial components of operations Assists General Manager in day-to-day operations of the hotel Maximizes financial performance and upholds quality standards of F&B and Rooms departments Maximizes room revenue by anticipating market shifts, developing, and monitoring annual business and marketing plans, and participating in property sales and marketing efforts Assists with the development of a business plan and a budget that defines operational goals and profitability objectives Builds relationships with guests and monitors satisfaction levels Coordinates capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage, or deterioration Manages and monitors the property P&L; provides detailed explanations for P&L and forecasts variances. Aligns and drives all aspects of hotel performance towards the attainment of budgeted Revenue, RevPAR Index, House Profit, Flow Through, Guest Satisfaction Scores and Quality Assurance scores Understands and applies accounting principles Assists with selection, training, counseling, and motivating hourly associates Assists in monitoring the expenses of each departmental budget with the exception of the Sales Department and Maintenance Department Participates in the development of the hotel expense budget Assists hotel management and sales teams with the implementation and execution of revenue programs. Prepares audit reports for the end of period. Works with individual vendors - making sure services and invoices match; getting the best price for supplies. Ensures the security needs of the property and guests are met Ensures effective departmental communication and information systems through logs, department meetings, and hotel meetings The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands Show less



Comfort Suites

• United States
• Hospitality
• 1 - 100 Employee

• Assistant General Manager Operations

  • Jan 2017 - May 2019

  Responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction. Serves as the face of the company. provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. Perform or delegate various tasks… Show more Responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction. Serves as the face of the company. provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. Perform or delegate various tasks that are essential to daily operations of a hotel's front desk as well as the hotel in general. These tasks include making or confirming reservations, verifying and collecting payments, issuing room keys, controlling guest access, safe deposit box transactions, and making daily deposits and contacting housekeeping or maintenance when guests report a problem. Front desk managers also provide hotel clerks with necessary training and support they need to insure the best customer service possible. In addition to, Monitor the Guest feedback on Tripadvisor, expedia etc. and surveys that are posted within the Choice website. Receives and resolved or assists the General manager in resolving guest complaints and service recovery process. Selects or assist in the selection of hotel staff and completes all new hire paperwork. Review employee performance and conducts personnel actions such as disciplinary actions and terminations. Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc. Assisting General Manager during Morning meetings or conducts the morning meetings in the absence of General Manager. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. Most importantly, Builds owner loyalty through proactive communication, setting and managing expectations. Show less Responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction. Serves as the face of the company. provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. Perform or delegate various tasks… Show more Responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations, and maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction. Serves as the face of the company. provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. Perform or delegate various tasks that are essential to daily operations of a hotel's front desk as well as the hotel in general. These tasks include making or confirming reservations, verifying and collecting payments, issuing room keys, controlling guest access, safe deposit box transactions, and making daily deposits and contacting housekeeping or maintenance when guests report a problem. Front desk managers also provide hotel clerks with necessary training and support they need to insure the best customer service possible. In addition to, Monitor the Guest feedback on Tripadvisor, expedia etc. and surveys that are posted within the Choice website. Receives and resolved or assists the General manager in resolving guest complaints and service recovery process. Selects or assist in the selection of hotel staff and completes all new hire paperwork. Review employee performance and conducts personnel actions such as disciplinary actions and terminations. Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc. Assisting General Manager during Morning meetings or conducts the morning meetings in the absence of General Manager. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. Most importantly, Builds owner loyalty through proactive communication, setting and managing expectations. Show less



DALLAS TRANSITIONAL CENTER

• United States
• Hospitals and Health Care

• Monitoring And Evaluation Supervisor

  • Feb 2016 - Dec 2018

  responsible for the supervision of the facility population including but not limited to: safety, security and facility management Provides a safe environment for the facility, staff, and residents. Provides exceptional customer service and complies with company policies and procedures. Maintain and regulate each resident living quarters Insure all residents are accounted for at all times. Assisting with running a food and beverage department Running transport daily (i.e… Show more responsible for the supervision of the facility population including but not limited to: safety, security and facility management Provides a safe environment for the facility, staff, and residents. Provides exceptional customer service and complies with company policies and procedures. Maintain and regulate each resident living quarters Insure all residents are accounted for at all times. Assisting with running a food and beverage department Running transport daily (i.e driving a company van 24 hours a day taking residents to and from different locations) Working directly with Texas Department of Criminal Justice- Parole division Ensuring all resident were in compliance according to the Texas Department of Criminal Justice standards Assisting residents in completing their reentry programs to meet qualifications to return back into daily society Administration of medicine and drug/alcohol testing daily Completely regulatory count to ensure all residents are accounted for at all time throughout the day Show less responsible for the supervision of the facility population including but not limited to: safety, security and facility management Provides a safe environment for the facility, staff, and residents. Provides exceptional customer service and complies with company policies and procedures. Maintain and regulate each resident living quarters Insure all residents are accounted for at all times. Assisting with running a food and beverage department Running transport daily (i.e… Show more responsible for the supervision of the facility population including but not limited to: safety, security and facility management Provides a safe environment for the facility, staff, and residents. Provides exceptional customer service and complies with company policies and procedures. Maintain and regulate each resident living quarters Insure all residents are accounted for at all times. Assisting with running a food and beverage department Running transport daily (i.e driving a company van 24 hours a day taking residents to and from different locations) Working directly with Texas Department of Criminal Justice- Parole division Ensuring all resident were in compliance according to the Texas Department of Criminal Justice standards Assisting residents in completing their reentry programs to meet qualifications to return back into daily society Administration of medicine and drug/alcohol testing daily Completely regulatory count to ensure all residents are accounted for at all time throughout the day Show less



Texas Department of Criminal Justice

• United States
• Government Administration
• 700 & Above Employee

• Correctional Officer

  • Nov 2013 - Feb 2017

  Maintain security within the institution and oversee the health and safety of staff and prisoners. * Physically patrol and visually inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and security. * Maintain proper security of inmates being transported; ensure that all transportation permits are completed accurately and signed by the appropriate authority; institute proper restraints as appropriate for inmate's custody… Show more Maintain security within the institution and oversee the health and safety of staff and prisoners. * Physically patrol and visually inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and security. * Maintain proper security of inmates being transported; ensure that all transportation permits are completed accurately and signed by the appropriate authority; institute proper restraints as appropriate for inmate's custody classification; check transportation vehicles daily. * Maintain a record of equipment, supplies and other items; maintain and demonstrate proficiency in the use and care of firearms, restraint methods and equipment and emergency measures; maintain knowledge of communication and other electronic equipment; instruct inmates in the proper care and use of institutional equipment. * Make periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals; maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution. * Inspect facilities to ensure that they meet standards * Perform security patrols of designated areas on foot or in vehicle * Watch for irregular or unusual conditions that may create security concerns or safety hazards * Sound alarms or call police or fire department in case of fire or presence of unauthorized persons * Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles * Permit authorized persons to enter property and monitors entrances and exits * Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements * Investigate and prepare reports on accidents, incidents, and suspicious activities Show less Maintain security within the institution and oversee the health and safety of staff and prisoners. * Physically patrol and visually inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and security. * Maintain proper security of inmates being transported; ensure that all transportation permits are completed accurately and signed by the appropriate authority; institute proper restraints as appropriate for inmate's custody… Show more Maintain security within the institution and oversee the health and safety of staff and prisoners. * Physically patrol and visually inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and security. * Maintain proper security of inmates being transported; ensure that all transportation permits are completed accurately and signed by the appropriate authority; institute proper restraints as appropriate for inmate's custody classification; check transportation vehicles daily. * Maintain a record of equipment, supplies and other items; maintain and demonstrate proficiency in the use and care of firearms, restraint methods and equipment and emergency measures; maintain knowledge of communication and other electronic equipment; instruct inmates in the proper care and use of institutional equipment. * Make periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals; maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution. * Inspect facilities to ensure that they meet standards * Perform security patrols of designated areas on foot or in vehicle * Watch for irregular or unusual conditions that may create security concerns or safety hazards * Sound alarms or call police or fire department in case of fire or presence of unauthorized persons * Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles * Permit authorized persons to enter property and monitors entrances and exits * Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements * Investigate and prepare reports on accidents, incidents, and suspicious activities Show less